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Search results

  1. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). Next, tap Check. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone.

  2. Coverage map. You’ll have access to voice and text in over 200 countries with a SIM card. Coverage is approximate and actual coverage may vary. Theoretical peak speeds vary by region. Reception and expected speeds also vary based on topography, environmental conditions, device type and other factors.

  3. Enter your postcode to find out if Virgin Media superfast fibre broadband services are available in your area with our Broadband Postcode Checker tool.

  4. If your Virgin Plus services are still down once power is restored, use our Virtual repair tool to troubleshoot. Enter your address to see if your area is affected by an outage. Check services status. Explore our support content and take advantage of our helpful self-serve options.

  5. Find a Virgin Plus store. Our stores are open to serve you with walk-in, appointment and curbside pick-up options.

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  7. Our experts are ready to help you swap your SIM. Enter your postcode or location to find your nearest store.