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  1. Apr 8, 2024 · All tracked items coming into New Zealand are scanned on arrival and again on clearance from the New Zealand Customs Service (Customs). You can check for these scans on the New Zealand Post tracking tool. If Customs is holding an item for clearance or payment of duties, taxes or Customs fees, this will appear in tracking as "Held for clearance".

  2. The overseas postal service will contact NZ Post to update the address details. Tracking numbers used by NZ Post for international parcels have the following format: "2 letters / 9 numbers / 2 letters", e.g. EA123456789NZ. What Happens Next Your parcel's delivery address will be updated and will be relabelled with the new address.

  3. May 4, 2023 · Last updated: May 04 2023. If your item was sent using our Economy service, the barcodes starting with the letters CC, CV, or LI are parcel references only, and while our staff may be able to see some scanning details using the tracking number provided to you, they are not sold as 'trackable' services and therefore cannot be tracked using our ...

  4. Aug 28, 2023 · The updates that will show when you track a parcel will depend on the service the parcel is being sent with. Parcels sent via our Economy service will receive the following tracking updates: Collected from sender: When your item has been lodged at an NZ Post store#. Delivered: When your item has been safely delivered by the local postie.

  5. support.nzpost.co.nz › s › articleContact Us - NZ Post

    Apr 7, 2022 · Courier. Within NZ: 0800 COURIER / 0800 268 743. Outside NZ: +64 9 977 0103. Mon - Fri 8 am - 6 pm. Express. Within NZ: 0800 501 502. 24 hours 7 days a week.

  6. support.nzpost.co.nz › s › topicTracking - NZ Post

    Tracking numbers used by NZ Post for international parcels have the following format: "2 letters / 9 numbers / 2 letters", e.g. EA123456789NZ. What Happens Next Your parcel's delivery address will be updated and will be relabelled with the new address. This may delay the parcel by up to 24 hours.

  7. May 4, 2023 · This means you have entered the tracking number using an incorrect format. Try again using this format: ‘AA123456789NZ’, or for Courier parcels, something like this: ‘1005410001051701ASH003JS’. Item held at Depot. Your parcel is in the depot, waiting to be handed to the courier driver for delivery.

  8. May 4, 2023 · Our Tracking service displays information collected by New Zealand Post or other international postal services and service providers. Dates and times displayed can be affected by time zone differences. This table shows the most common status for parcels in our Tracking service. Parcel status. Status Description.

  9. May 4, 2023 · This table shows the most common status for parcels in our Tracking service. Dates and times displayed can be affected by time zone differences. Parcel status. Status Description. Arrived at return address. Your parcel has been received at the return centre to be processed. The returns centre is not accessible to the public.

  10. Enter your tracking numbers into the ‘Enter tracking numbers’ field on the New Zealand Post website. Tracking numbers Your tracking number should look like this ‘AA123456789NZ’, or for courier parcels ‘1005410001051701ASH003JS’. For non-courier parcels, there should be two letters at the beginning and end of the number sequence.

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