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      • Yes. If you have a My PRESTO Account (registered card) you can report your lost card by calling PRESTO’s Contact Centre at 1-877-378-6123 or by visiting prestocard.ca. Your PRESTO card will be cancelled and your TTC Monthly Pass will be transferred to your new PRESTO card. You will be required to purchase another card for $6.
      www.ttc.ca/Fares-and-passes/PRESTO-on-the-TTC
  1. You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable.

  2. You can cancel any PRESTO card that’s been added to your PRESTO account and have the balance, passes, fare type and settings transferred to another card on your PRESTO account, or to a new card. If you added your PRESTO in Mobile Wallet card to your PRESTO account, you can recover your card by signing in to the PRESTO app on a new device ...

  3. Find answers to all your questions about tapping your PRESTO card and transferring between different transit agencies for seamless travel.

  4. Nope. Cancelation is permanent, it's on the Presto website's FAQ under "Can I transfer the balance between two Presto cards." Just transfer the balance to a new card instead.

  5. Aug 30, 2021 · If you add it to an account or load a transit pass, you'll have to buy another card to complete the transfer. For more information on how to cancel your lost, stolen or damaged PRESTO card and transfer your balance, go here. New ways to pay. The PRESTO app isn't the only thing that's new.

  6. Cancelling a card isn't instantaneous. That takes 24 hours. So, if it's stolen, it can still be used until all the terminals across the system are pinged and notified to reject the card. In the meantime, Presto CAN'T cancel any auto-reloads on the card (which would mitigate damage).

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  8. Funds loaded online must be synced to your card by taking a regular journey with your PRESTO card. Your funds are available 24 hours after purchase, and remains available for 30 days . Reply reply

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