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      • When your physical PRESTO card is lost, stolen or damaged cancel your card right away to protect your balance and transit passes. You can cancel any PRESTO card that’s been added to your PRESTO account and have the balance, passes, fare type and settings transferred to another card on your PRESTO account, or to a new card.
      www.prestocard.ca/en/about/report-lost-card
  1. You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable.

  2. You can cancel any PRESTO card that’s been added to your PRESTO account and have the balance, passes, fare type and settings transferred to another card on your PRESTO account, or to a new card.

  3. Nope. Cancelation is permanent, it's on the Presto website's FAQ under "Can I transfer the balance between two Presto cards." Just transfer the balance to a new card instead.

  4. PRESTO card or PRESTO in Mobile Wallet card, then by activating or using your PRESTO card or PRESTO in Mobile Wallet card, you will be deemed to have agreed to the terms and conditions provided in this Agreement. Definitions: In this Agreement, “PRESTO card” means a physical PRESTO card; “PRESTO in

  5. Cancelling a card isn't instantaneous. That takes 24 hours. So, if it's stolen, it can still be used until all the terminals across the system are pinged and notified to reject the card. In the meantime, Presto CAN'T cancel any auto-reloads on the card (which would mitigate damage).

  6. Complete the online registration form. Wait 24-48 hours for the PRESTO network to update. Tap your card to a PRESTO device within 30 days to update your card's registration.

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  8. Aug 30, 2021 · Lost your PRESTO card? PRESTO account customers who have lost their PRESTO card or had it damaged can purchase a replacement card and have their balance, passes, fare type and settings transferred over to the new card.

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