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  1. To get a refund on your PRESTO balance, your physical card must be added to a PRESTO Account. You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable.

    • Paper Forms

      A Canada Post strike is affecting online PRESTO card orders...

  2. A Canada Post strike is affecting online PRESTO card orders and paper form processing. You can use the PRESTO app or website to set up Autoload, Autorenew or a TTC 12-Month Pass and some refunds can be processed in person.

  3. Any amount can be refunded with a completed and signed Refund Request Form must be mailed along with the Registered PRESTO card to PRESTO at PRESTO Card Refund c/o PRESTO Finance Back Office, 20 Bay Street, Suite 600, Toronto, ON M5J 2W3. Alternatively, a Refund Request Form may be left with any PRESTO customer service agent at any Transit ...

  4. Transfer to a new card you bought in-person: You can buy a replacement card from a customer service outlet, select Shoppers Drug Mart or other retail locations or a PRESTO Fare or Ticket vending machine. After you purchase a new PRESTO card, our system requires you to wait up to 24 hours before your new card information will be recognized online.

  5. The 30 day thing isn't what you think it is. When you top-up a Presto card online, the updated balance information has to be written to a card in order to work, which happens when you tap in a station. If you top-up online but do not tap your card on a reader within 30 days, the attempted top-up is cancelled.

  6. Where have you obtained an in-person Presto card refund? I've read these two pages but it's not totally clear where I can go. Davisville station is mentioned, but it also says not all locations provide all services. I have like $10 left and I don't want to mail in the card. Has anyone recently obtained an in-person refund anywhere??

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  8. Sep 28, 2022 · The PRESTO card is a digital fare payment method used for public transportation in Toronto, Ontario and the surrounding areas. It allows riders to pay their fare quickly and efficiently with just one tap. The card can be used on all transit systems including buses, streetcars, subways, and trains. With PRESTO, you can track your costs easily ...

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