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  1. You can cancel any PRESTO card that’s been added to your PRESTO account and have the balance, passes, fare type and settings transferred to another card on your PRESTO account, or to a new card.

    • Contact Us

      Have a question or need some help with PRESTO? Get in touch...

    • Refunds

      You can get a refund on your card balance by completing our...

  2. You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable.

  3. Find answers to all your questions about creating and managing your PRESTO account. Discover the benefits of registering your PRESTO card and how it can improve your transit experience.

  4. I am planning to giveaway the 2nd card to a friend. Is there a way to remove 1 card for my friend to link the card to be account? I stumbled on a 3 year old Twitter chat with Presto support that said it wasn't possible.

  5. Apr 1, 2020 · If you lose your PRESTO card, you can easily cancel the card by. Logging into your My PRESTO Account via the website or app; Contact PRESTO customer service at 1-877-378-6123; Visit any customer service outlet; Kindly bear in mind that it takes up to 24 hours for your PRESTO card to be canceled once reported.

  6. Do not create a new account, register the card, or add the card to an account. With the new card in hand, log in to your existing account at prestocard.ca; Click on Report Lost Card or Transfer Card Information; Select the card to cancel (the card you are replacing) Under Transfer the Balance, select “A new PRESTO card I’ve already purchased”

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  8. You may request a refund by attending at a Transit Agency location with your Registered PRESTO card and requesting a form (the “Refund Request Form”). Balances on unregistered PRESTO cards are non-refundable.

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