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Get setup and support for major appliances, Smart home and networking, TV and home theatre, Laptop, desktop, and tablet. Visit the Geek Squad Services page to see details. Geek Squad Services Terms and Conditions - purchased between May 10, 2022 and present (PDF) Remote Support. Our Agents are available and online 24/7 to help with device setup ...
A My Best Buy Total™ membership cannot be returned, but it can be cancelled. You can cancel your membership by calling 1-888-BEST BUY (1-888-237-8289) or by managing your subscriptions on your BestBuy.com account. Depending on when you cancel your membership, you may be entitled to a refund as follows:
Cancellation within 60 days. The Member may cancel the Membership and receive a full refund for the then-current term if the cancellation is within 60 days of purchase of the initial term or any annual renewal term. We may deduct from any refund the value of Membership Benefits (e.g., product discounts) and/or the price you paid for any limited ...
Yes, you have 60 days after your purchase to add Geek Squad Protection, including standard Geek Squad Protection Plans, Plans with Accidental Damage from Handling, and Product Replacement Plans. You may add the applicable Plan on your Purchase History page.
- Overview
- Cancelling By Phone
- Cancelling in Person
- Cancelling By Mail
You can cancel Geek Squad by phone, in person, or by mailing a letter
Consumer electronics retailer Best Buy, through its "Geek Squad" service component, offers a variety of protection plans for items purchased in store or online. For either a one-time charge at purchase or a recurring monthly charge, a “Geek Squad Protection Plan” (or "GSP Plan") covers eligible repairs and, under certain conditions, even replacement of cell phones, computers, washers, dryers and other appliances. Though not widely advertised by Geek Squad or Best Buy, the fine print of your protection plan contract clearly states that you can cancel the service at any time, for any reason, and receive a pro-rated refund.
Find your original receipt (s) and Protection Plan ("GSP Plan") contract documents.
If you have a separate receipt for the item and the GSP Plan, collect both for your call. You may need to provide information such as plan number, item number, store number, and purchase date.
Your GSP Plan receipt will include your plan number, labeled as "GSP #."
Cancelling by phone is your best option if you don't have your original receipt (s), particularly if you had the foresight to either photocopy/scan them or jot down key information like item number, GSP number, purchase date, and store number.
The Geek Squad website also states that you can call them (1-800-433-5778) regarding a lost receipt.
Follow the voice prompts, saying "protection plan" and "cancel my plan". If you are calling from the phone number on file, the automated system will walk you through the steps to cancel your plan and you will not be directed to a support staff member. .
Find your original receipt (s) and Protection Plan ("GSP Plan") contract documents.
Bring the receipt for the product and the GSP Plan, along with the GSP Plan contract, to Best Buy.
Your GSP Plan receipt will include your plan number, labeled as "GSP #."
If you cannot locate the original receipts, call Geek Squad customer service (1-800-433-5778) or follow the instructions in this article for cancelling by phone.
Visit the customer service desk at your selected Best Buy store.
Tell the clerk that you would like to cancel your Geek Squad Protection Plan.
Find your original receipt (s) and Protection Plan ("GSP Plan") contract documents.
Your GSP Plan receipt will include your plan number, labeled as "GSP #."
If you cannot locate the original receipts, call Geek Squad customer service (1-800-433-5778) or follow the instructions in this article for cancelling by phone.
Write or type a letter that briefly yet clearly declares your wish to cancel your Geek Squad Protection Plan.
Include your name, address, contact information (phone and/or email), item number, purchase date, and GSP # in the letter. Affix your signature as well.
The body of the letter can be as simple as the following: "Dear Sir or Madam: I would like to cancel my Geek Squad Protection Plan (GSP # 123456789), effective immediately. Please refund any payments due back to me to the credit card you have on file. Feel free to contact me with any questions at the phone number listed above. Thank you. Sincerely, Joe Wikihow."
Current service offering is subject to change. Exclusions and limitations apply to certain services. Cancellation of Best Buy Membership after the first 30 days may be subject to a Service Recovery Fee. 2 Online support services are included. Please visit online support or visit a store for member exclusive pricing. Fees may be subject to change.
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1-3 of 3 Answers. If you are looking at cancelling your My Best Buy Total membership, you can give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289, and they can help cancel your membership. Please know that any Best Buy Protection plans that you have would also be cancelled, as those require an active My Best Buy membership to stay active.
