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Have a question or need some help with PRESTO? Get in touch with PRESTO customer support. Contact us through various channels to address your inquiries, concerns, and requests.
- Lost Or Damaged Card
Cancel your lost/stolen/damaged physical PRESTO card: By...
- Refunds
You can get a refund on your card balance by completing our...
- Lost Or Damaged Card
Cancel your lost/stolen/damaged physical PRESTO card: By logging into your PRESTO account through our website (recommended option) By logging into your PRESTO account and using our Chat feature; By Calling us at 1-877-378-6123; Cancelling a PRESTO card is permanent. Once you cancel your PRESTO card, it can’t be used again.
You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable.
Apr 1, 2020 · If you lose your PRESTO card, you can easily cancel the card by. Logging into your My PRESTO Account via the website or app; Contact PRESTO customer service at 1-877-378-6123; Visit any customer service outlet; Kindly bear in mind that it takes up to 24 hours for your PRESTO card to be canceled once reported.
If you forgot to tap off and the fare deducted from your physical PRESTO card, PRESTO in Mobile Wallet, or charged to your credit or debit card, is incorrect, you can request a refund by either calling the GO contact centre at 1-888-438-6646 or by filling out our webform.
You may request a refund by attending at a Transit Agency location with your Registered PRESTO card and requesting a form (the “Refund Request Form”). Balances on unregistered PRESTO cards are non-refundable.
People also ask
What if I forgot to tap off my Presto card?
How do I cancel a Presto card?
How do I get a Presto card refund?
What if my Presto card is lost or stolen?
Can I transfer my card balance from a cancelled Presto card?
Can I Change my Presto card during the cancellation period?
Aug 30, 2021 · Lost your PRESTO card? PRESTO account customers who have lost their PRESTO card or had it damaged can purchase a replacement card and have their balance, passes, fare type and settings transferred over to the new card.