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  1. Have a question or need some help with PRESTO? Get in touch with PRESTO customer support. Contact us through various channels to address your inquiries, concerns, and requests.

    • Refunds

      You can get a refund on your card balance by completing our...

  2. Cancel your lost/stolen/damaged physical PRESTO card: By logging into your PRESTO account through our website (recommended option) By logging into your PRESTO account and using our Chat feature; By Calling us at 1-877-378-6123; Cancelling a PRESTO card is permanent. Once you cancel your PRESTO card, it can’t be used again.

  3. You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable.

  4. Apr 1, 2020 · Contact PRESTO customer service at 1-877-378-6123. Visit any customer service outlet. Kindly bear in mind that it takes up to 24 hours for your PRESTO card to be canceled once reported. Also, PRESTO is not responsible for any changes to the card during the cancellation period.

  5. Alternatively, you can call PRESTO at 1-877-378-6123 to report the card lost or stolen. While online or speaking with PRESTO, you can choose to order a replacement card for $6. The replacement card will be sent out by mail to the address in the account profile and will take 7-10 business days to arrive.

  6. Aug 30, 2021 · You can do that by using the ‘check balance’ feature on the PRESTO app or going to your local Shoppers Drug Mart or Customer Service Outlet. Lost your PRESTO card?

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  8. A possible Canada Post strike may affect online PRESTO card orders and paper form processing. You can get a digital PRESTO card in Apple Wallet or Google Wallet, use contactless credit or debit to pay your fare, or buy a physical card in-person anytime. Hello PRESTO. Stay Tapped In with PRESTO News!

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