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  1. Have a question or need some help with PRESTO? Get in touch with PRESTO customer support. Contact us through various channels to address your inquiries, concerns, and requests.

    • Refunds

      You can get a refund on your card balance by completing our...

  2. You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable.

  3. Cancel your lost/stolen/damaged physical PRESTO card: By logging into your PRESTO account through our website (recommended option) By logging into your PRESTO account and using our Chat feature; By Calling us at 1-877-378-6123; Cancelling a PRESTO card is permanent. Once you cancel your PRESTO card, it can’t be used again.

  4. Apr 1, 2020 · If you lose your PRESTO card, you can easily cancel the card by. Logging into your My PRESTO Account via the website or app; Contact PRESTO customer service at 1-877-378-6123; Visit any customer service outlet; Kindly bear in mind that it takes up to 24 hours for your PRESTO card to be canceled once reported.

  5. If you forgot to tap off and the fare deducted from your physical PRESTO card, PRESTO in Mobile Wallet, or charged to your credit or debit card, is incorrect, you can request a refund by either calling the GO contact centre at 1-888-438-6646 or by filling out our webform.

  6. Aug 30, 2021 · You can do that by using the ‘check balance’ feature on the PRESTO app or going to your local Shoppers Drug Mart or Customer Service Outlet. Lost your PRESTO card? PRESTO account customers who have lost their PRESTO card or had it damaged can purchase a replacement card and have their balance, passes, fare type and settings transferred over ...

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  8. A possible Canada Post strike may affect online PRESTO card orders and paper form processing. You can get a digital PRESTO card in Apple Wallet or Google Wallet, use contactless credit or debit to pay your fare, or buy a physical card in-person anytime.

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