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- If your PRESTO card wasn’t registered to an account when it was lost, stolen or damaged, you can’t cancel your card or transfer your balance. This includes PRESTO in Mobile Wallet cards. Create a PRESTO account and add your card to it to protect your balance.
www.prestocard.ca/en/about/report-lost-card
If your PRESTO card wasn’t registered to an account when it was lost, stolen or damaged, you can’t cancel your card or transfer your balance. This includes PRESTO in Mobile Wallet cards. Create a PRESTO account and add your card to it to protect your balance.
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Find answers to all your questions about creating and managing your PRESTO account. Discover the benefits of registering your PRESTO card and how it can improve your transit experience.
Do not create a new account, register the card, or add the card to an account. With the new card in hand, log in to your existing account at prestocard.ca; Click on Report Lost Card or Transfer Card Information; Select the card to cancel (the card you are replacing) Under Transfer the Balance, select “A new PRESTO card I’ve already purchased”
You can only transfer your card balance from a cancelled Presto card to another Adult card in your account or a card with the same fare type as the cancelled card, and the card you’re transferring to can’t have a transit pass on it.
Protect your PRESTO card balance, set up Autoload, and track your transaction history by creating a PRESTO account today.
Apr 1, 2020 · If you lose your PRESTO card, you can easily cancel the card by. Logging into your My PRESTO Account via the website or app; Contact PRESTO customer service at 1-877-378-6123; Visit any customer service outlet; Kindly bear in mind that it takes up to 24 hours for your PRESTO card to be canceled once reported.
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Jun 23, 2024 · You can cancel any PRESTO card that’s been added to your PRESTO account and have the balance, passes, fare type, and settings transferred to another card on your PRESTO account, or a new card.