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  1. If you’re using a physical credit card and it’s not being accepted, try adding it to your mobile wallet on your phone or watch in order to pay. If you are using a metal card, make sure the plastic side is facing down on the PRESTO device.

    • Use Presto

      Learn how PRESTO makes paying for travel easy, fast and...

    • Hello Presto

      A possible Canada Post strike may affect online PRESTO card...

    • Transaction History

      Access the PRESTO Contactless Dashboard and easily manage...

    • Loading Funds

      Instantly load your physical card or PRESTO in Mobile Wallet...

    • Tap On. Ride Easy

      A Canada Post strike is affecting online PRESTO card orders...

  2. There is no digital version of presto as of now. You can use cash or your physical presto card only.

  3. A Canada Post strike is affecting online PRESTO card orders and paper form processing. You can get a digital PRESTO card in Apple Wallet or Google Wallet, use contactless credit or debit to pay your fare, or buy a physical card in-person anytime.

  4. Instantly load your physical card or PRESTO in Mobile Wallet at Shoppers Drug Mart locations and Customer Service Outlets across the GTHA and Ottawa. You can also load your physical card instantly at PRESTO vending machines.

  5. The physical CC would have to be registered with your PRESTO account. So when you tap your Apple Pay card tied to your physical CC, PRESTO would automatically detect the mobile wallet card as tied to the physical one.

  6. Use a PRESTO card in your mobile wallet and get the same convenience of PRESTO without a physical card. Transfer your existing physical card or get a new digital card using the PRESTO app on your device. When transferring an existing physical card, once transferred the physical will no longer work.

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  8. If you don’t have a physical PRESTO card now, you can simply get a free digital card from the PRESTO App, Apple Wallet, or Google Wallet. If you have an existing physical PRESTO card, you can convert it to PRESTO in Apple Wallet or Google Wallet in the PRESTO App.

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