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  1. Find answers to all your questions about the official PRESTO app and how you can load your card instantly, access real-time updates and check your transfer window.

    • Loading Funds

      Load your card automatically with Autoload. Learn about...

  2. Setting up Autoload on the PRESTO App is as easy as 1-2-3. Simply sign into your PRESTO account, select your PRESTO card, and go to “Set up Autoload”. Choose your minimum balance, follow the prompts, tap and you're done!

  3. What the heck, I moved far and cannot go to any Presto machine now. But when tried to cancel auto-load feature, it says that auto-load cancellation will be in effect once I tap Presto card on machine! How is one supposed to cancel it if they have moved away!

  4. Load your card automatically with Autoload. Learn about setting up Autoload. Instantly load your physical card or PRESTO in Mobile Wallet at Shoppers Drug Mart locations and Customer Service Outlets across the GTHA and Ottawa. You can also load your physical card instantly at PRESTO vending machines. Find a Customer Service Outlet.

  5. With CCs, the PRESTO readers only record taps during the day. They don’t charge the cards until the day has passed, and they charge you for all of your fares/transfers a bit after 00:00. If you want to see what you were charged, look on the PRESTO app in the morning, or after 02:00-ish.

  6. I refuse to let PRESTO autorenew. I just leave myself a reminder to load up a new monthly pass on the Monday of the last week of the month, because it takes PRESTO a few days to understand that and I don't want any issues on the first of the new month.

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  8. Autoload and Auto-renew features are available for registered customers in the PRESTO App. You can also set a GO default trip through the PRESTO App and load transit passes on the PRESTO App and on Google Wallet instantly. No fee for a PRESTO card in Google Wallet. Save the $4 fee of a physical card.

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