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  1. The STIR/SHAKEN framework enables service providers to certify whether a caller’s identity can be trusted by authenticating and verifying the caller ID information for IP-based voice calls. This framework empowers Canadians to determine which calls are authenticated, reducing the frequency and impact of caller ID spoofing.

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    As of today, telecommunications service providers will certify whether a caller’s identity can be trusted by verifying the caller ID information for Internet Protocol-based voice calls. This new technology will help reduce the frequency and impact of caller ID spoofing. As service providers continue to upgrade their IP networks and offer compatible phones to their customers, more and more Canadians will be able to see the effects of STIR/SHAKEN.

    November 30, 2021 – Ottawa-Gatineau – Canadian Radio-television and Telecommunications Commission (CRTC)

    Many Canadians are now able to determine which calls can be trusted thanks to a new technology aimed at combating spoofed calls named STIR/SHAKEN*. Caller ID spoofing is frequently used in nuisance and fraudulent calls to mask the identity of the caller.

    As of today, telecommunications service providers will certify whether a caller’s identity can be trusted by verifying the caller ID information for Internet Protocol-based voice calls. This new technology will help reduce the frequency and impact of caller ID spoofing. As service providers continue to upgrade their IP networks and offer compatible phones to their customers, more and more Canadians will be able to see the effects of STIR/SHAKEN.

    Over the last several years, the CRTC has pursued a comprehensive strategy to combat nuisance and unsolicited calls. In addition to requiring STIR/SHAKEN, the CRTC has:

    •Encouraged service providers to offer their customers call-filtering services that provide advanced call-management features;

    “This new caller ID technology will empower Canadians to determine which calls are legitimate and worth answering, and which need to be treated with caution. As more providers upgrade their networks, STIR/SHAKEN will undoubtedly reduce spoofing and help Canadians regain peace of mind when answering phone calls.”

    Ian Scott, Chairperson and CEO, CRTC

    •Not all calls will be verifiable due to device and network compatibility requirements, including calls that are not entirely performed over an IP-voice network.

    How Canadians are informed of the call status on their screens may vary from one provider to another.

    Caller ID spoofing occurs when callers hide or misrepresent their identity by displaying fictitious or altered phone numbers when making calls.

    Canadians should never provide personal information (such as banking information or Social Insurance Numbers) over the phone without first verifying whether the request is legitimate.

    There may be legitimate reasons to modify caller ID information. For instance, police services or domestic abuse shelters can use spoofing to hide the origin of the call.

    The Commission is currently considering an application to suspend the application of STIR/SHAKEN solely to 9-1-1 calls due to issues that could affect the operation of these calls.

  2. Feb 27, 2024 · This is known as “neighbor spoofing” because scammers will target people within the same — or nearby — area code, which people are less likely to ignore. But, phone number spoofing can be even more sophisticated. Sometimes, scammers can spoof the phone numbers of banks, government agencies, police departments, corporations, and more ...

  3. Oct 16, 2024 · They use software to disguise or spoof the number – Technology lets them disguise their real number, manipulating caller ID, so the number you see isn’t where the call is really coming from. They hope you’ll answer and share info – Once you pick up, the scammer might pretend to be from a trusted source, asking for your bank info, Social Security number, or account passwords.

  4. Dec 9, 2019 · STIR/SHAKEN will enable service providers to certify whether a caller’s identity can be trusted by authenticating and verifying the caller ID information for Internet Protocol-based voice calls. This new framework will empower Canadians to determine which calls are authenticated, reducing the frequency and impact of caller ID spoofing.

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  6. Sep 23, 2015 · If you feel that you were contacted by a scammer using caller ID spoofing you should report it to the FCC, you can file a consumer complaint online or contact them by phone at 1-888-CALL-FCC (1-888-225-5322). Also, be sure to block the number on your iPhone in a few simple steps.

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