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1. This is a dedicated phone line available only to residents of Yukon, Northwest Territories and Nunavut (calling from 867 area code) for business-related tax enquiries. If you are calling from a different area code, please call the general enquiries line. 2. The CRA only accepts collect calls made through a telephone operator.
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- Travel Advances
- Workplace Change
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- Incidental Expense Allowance
- 0 Transportation
5.1.1
1. Delegated managers should carefully assess the need to travel. Consideration should be given to alternatives to travel, including the use of virtual presence solutions such as teleconference, videoconference and other remote meeting solutions. For details on the use of virtual presence solutions, refer to Meeting support tools on KnowHow.
5.1.2
1. In accordance with the CRA Departmental Sustainable Development Strategy, employees – excluding the Executive (EX) Group and the Board – must complete the Sustainable Business Travel Course before travelling on CRA business, and every three years thereafter. Electronic course completion certificates are issued and completion of the course is recorded in the Employee Self-Service (ESS) portal. Managers are responsible for verifying the completion of the course for their employees. For more...
5.1.3
1. Employees must estimate the cost of the trip for their delegated manager’s approval when creating a travel request in ESS, in the Travel section (known as ESS – Travel). For instructions on estimating trip costs, refer to Estimate trip costs on KnowHow.
5.2.1
1. Requirements related to travel pre-approval are outlined in the Directive on the Pre-approval of THCEE.
5.2.2
1. Employees who have access to ESS must use ESS – Travel when requesting the authorization to travel.
5.2.3
1. Delegated managers approve travel requests through the Travel section of the Manager Self-Service (MSS) portal (known as MSS – Travel) or by using CRA-approved travel forms for non-ESS users. For detailed steps on recommending and approving travel requests, refer to Business travel – domestic and international on KnowHow.
5.3.1
1. While it is mandatory for the EX Group to use the Designated Travel Card (DTC), all other employees, especially those who travel frequently, are encouraged to apply for the DTC when CRA business travel is required for their position. For more information, refer to Designated Travel Card on KnowHow.
5.3.2
1. When an employee chooses not to obtain and use a DTC, the need for a travel advance must be discussed between the employee and the delegated manager. Employees who require a travel advance should apply for it at the same time the travel request is submitted for approval. For instructions on how to apply, refer to Create travel request on KnowHow.
5.3.3
1. The travel advance is released to the employee 10 business days or less from the start of the trip. The employee must provide justification if the travel advance is required more than 10 business days before the trip. The FSU reserves the right to change the date accordingly if no justification or insufficient justification is provided.
5.4.1
1. A workplace change does not refer to situations resulting from a staffing action (for example, temporary or permanent lateral moves and acting assignments).
5.4.2
1. The written notice that informs the employee of the workplace change must identify the location as well as effective date of the workplace change.
5.4.3
1. While working at the new workplace, if the employee is required to report to the former workplace for any reason, or is sent to a temporary duty travel location, travel expenses are to be paid.
5.5.1
1. The ESS – Travel must be used by employees who have access when submitting travel claims for expense reimbursement. All supporting documentation is to be submitted electronically as attachments in ESS – Travel. The following are acceptable documents:
5.5.2
1. Non-ESS users (employees and travellers who do not have access to the ESS portal) must use CRA-approved travel forms when submitting their travel claims along with required supporting documentation, which must be true copies of the originals.
5.5.3
1. Delegated managers will approve expense claims through MSS – Travel, as applicable on a timely basis (normally within nine calendar days of receipt).
5.6.1
1. The traveller must submit original detailed receipts. An original receipt does not include credit card statements.
5.6.2
1. The following travel expenses do not require receipts, unless otherwise specified in the CRA Directive on Travel:
5.6.3
1. In situations where the original receipt was lost, accidentally destroyed, or unobtainable, a personal declaration (RC352 – Lost Receipt(s) Declaration) may replace the receipt with validation from the delegated manager.
5.7.1
1. A variety of options for accommodation are available to travellers. These can include hotels, motels, corporate residences, apartments, private non-commercial accommodation, government and institutional accommodation, and other commercial accommodation providers.
5.7.2
1. The traveller is responsible for verifying all fees, including cancellation fees with the accommodation provider before the reservation is made.
5.7.3
1. The cost of the accommodation selected should be equal or less than the city rate limit for a hotel in the destination city. Refer to Hotel reservations and private accommodations on KnowHow for instructions on how to find and verify the city rate.
5.8.1
1. To be eligible for meal expense reimbursement, the traveller must be on travel status, meaning they are more than 16 km from their residence and their workplace by the most direct, safe, and practical road route.
5.8.2
1. Unless specifically indicated in the CRA Directive on Travel, receipts do not have to be submitted for costs related to meals while on CRA business travel.
5.8.3
1. For all trips within Canada, employees must use either the meal calculator or the Enter Receipts function to enter meal expenses when creating an expense report in ESS – Travel.
5.9.1
1. When accommodation is authorized and used, a traveller will be paid an incidental expense allowance that covers a number of miscellaneous expenses not otherwise provided for in these procedures for each day or part day on travel status as per the CRA Directive on Travel – Appendix B: Meals and Allowances and the CRA Directive on Travel – Appendix C: Daily Meal Rates at Locations Abroad.
5.9.2
1. When travel occurs between locations in different countries on the same day, the incidental expense allowance paid will be based on the location where the traveller is physically present at the end of day (end of the day is considered midnight). When a traveller is in transit at midnight (has not arrived at their destination by midnight), the incidental expense allowance paid will be based on the location of departure. For example:
5.10.1
1. Employees must obtain prior approval in order to claim actual and reasonable expenses associated with the selected mode of transportation. Such expenses include:
5.10.2
1. Travellers should consider walking short distances whenever feasible or practical. The delegated managers should give consideration to the traveller’s circumstances, time constraints, weather conditions, personal safety and equipment to be carried.
5.10.3
1. Travellers who choose to have meals at a restaurant are responsible for the transportation costs incurred. It is not a reimbursable expense or allowance.
1. Introduction. This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from and within Canada, including connecting flights. The airline operating the affected flight is responsible for meeting obligations to the passenger. This guide describes the different ...
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2024-09-27. The Canada Revenue Agency (CRA) administers tax laws for the government, providing contacts, services, and information related to payments, taxes, and benefits for individuals and businesses.
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Flight Information; Status of Air Canada flights by route or by flight number. Information on scheduled and estimated departure and arrival times, delays and cancellations. Flight Status Results Flight Status; Flight Notification Service; Flight Disruptions; Air Canada’s hurricane and tropical storm policy
