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  1. Jan 31, 2024 · Thanks, Graham. I generated a new password and used it for my Thunderbird account, which had stalled because I'd somehow messed things up. I'm still a bit confused actually. Maybe you could help. If I have a few secondary accounts and I'm using them on Thunderbird, I need to generate an app password for each one, is that right?

  2. If that doesn’t work, there may be an issue with your actual device. In this case, you can simply switch back to signing in with your password. There’s a device registered that I don’t recognise. What do I do? If you don’t recognise a device, remove it from your list immediately and check our advice on security for what to do next.

  3. b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. c. Then, under Virgin Media Mail app password tap Get password. d. Before you continue, we might ask you to verify your identity – just follow the steps. Continue the flow and a new secure password will be generated for you

  4. If you need to change your memorable word, you can do so through My Virgin Media. Just follow these steps: Sign in to My Virgin Media. Select Account settings. Select Account details. Scroll to Telephone security details. Tap Edit next to Memorable word. Enter a new memorable word, in line with the rules. Tap Save.

  5. Welcome to My Account. On Prepaid? The My Account app won't work on your phone. But you've got options. Log in below.

  6. If you have Virgin Media Mail and use any third-party mailbox apps (like Outlook or Gmail) to access those emails, you need to update the password you use to sign in to those, too. Sign in to My Virgin Media. a. Go to Account settings, then Account details. b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. c.

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  8. Email address. Please enter your email. Forgot your email address? If you’re not using your own device, read our help on private browsing before you sign in. Continue. Not signed up yet? Register for My Virgin Media here.

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