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Feb 23, 2023 · The dirty dozen: 12 customer service phrases to avoid (and what to say instead) One or two negative phrases can quickly shift a conversation and result in an escalation. Here are customer service lines to avoid awkward interactions and dissatisfied customers. 1. “I don’t know.”.
Nov 7, 2024 · The following are some example customer service phrases to acknowledge the issue: 6. “I understand this must be [adjective]. Let’s work together to resolve it.”. 7. “ Thanks for bringing this to our attention.”. 8. “I’m sorry you’re experiencing this issue. Let me help you with that.”.
- “Happy to help!” Not every customer will tell you that they are walking away unhappy — in fact, few will. So it's important to make sure that the customer leaves satisfied.
- “I understand how (blank) that must be.” When you say, "I understand how (blank) that must be," the word you use to fill the blank will greatly affect the tone of your message — one that is obviously being used with an upset customer.
- “As much as I’d love to help ...” There comes a time when the only answer is “no.” Some requests just aren’t feasible. While some hand-holding is fine, it can do more harm than good if it leads to stringing a customer along.
- “Great question! I’ll find that out for you!” Not knowing the answer to a question is a difficult scenario for anyone to be in, especially if you are new.
Aug 6, 2024 · However, some phrases can do the exact opposite, making a bad situation even worse. Here are some phrases the customer service team should avoid: 7. “That’s not a big deal.”: Trivializing the customer’s issue can make them feel unheard and even more frustrated. 8. “You’re not understanding me.”:
- Shobhana
Nov 15, 2023 · The right customer service phrases could make the difference between: A high-effort vs. a low-effort customer experience. A high CSAT score vs. a low one. An escalated customer vs. a quick resolution. A one-time buyer vs. a repeat customer.
Apr 18, 2024 · 15. “You mean a lot to us.”. The more you make customers feel special, the more loyal they become. The customer service expressions you use can make great impressions on them. So, you need to regularly show them how they mean the world to your business as this gives them confidence.
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Jul 10, 2023 · Use appreciative and encouraging phrases when thanking or complimenting customers. For example, instead of saying “Thanks” or “Good job,” say “Thank you for your patience” or “You did a great job.”. Using customer service phrases effectively can help you build rapport, trust, and loyalty with your customers.
