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Feb 23, 2023 · The key is keeping the conversation upbeat and optimistic. Positive phrasing in customer service removes negative words from conversations and replaces them with positive, confident language. These phrases prioritize what you can do for the customer rather than what you can’t, emphasizing clear solutions to achieve customer success.
- “Happy to help!” Not every customer will tell you that they are walking away unhappy — in fact, few will. So it's important to make sure that the customer leaves satisfied.
- “I understand how (blank) that must be.” When you say, "I understand how (blank) that must be," the word you use to fill the blank will greatly affect the tone of your message — one that is obviously being used with an upset customer.
- “As much as I’d love to help ...” There comes a time when the only answer is “no.” Some requests just aren’t feasible. While some hand-holding is fine, it can do more harm than good if it leads to stringing a customer along.
- “Great question! I’ll find that out for you!” Not knowing the answer to a question is a difficult scenario for anyone to be in, especially if you are new.
Nov 7, 2024 · Customer service phrases to avoid. A conversation can swiftly change after one or two hurtful words. Here are some customer service phrases to avoid. 1. “That’s impossible.” There are situations in which a customer’s request cannot be fulfilled; it’s crucial to handle these situations with caution.
Aug 6, 2024 · So, if you’re looking to make your customers feel like they’re more than just a support ticket, here are some positive phrases that can help you do just that. Customer Service Phrases to Use for Building Rapport. Building rapport is like laying the foundation for a house; get it right, and everything else falls into place.
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Oct 4, 2024 · Customer service phrases to avoid . Every customer service agent should stay away from phrases such as these: 1. “That’s just the way it is.” This phrase can come across as dismissive and unsympathetic. It can also make the customer feel like their concerns are not being taken seriously. Try this instead:
Jan 16, 2024 · To improve your customer service, incorporating these 12 phrases into your communication can make a significant difference. The right customer service phrases can transform your interactions, making your customers feel valued and your customer service team more effective. Start by closing conversations on a positive note.
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Nov 15, 2023 · Whether your goal is to update your customer service templates, improve customer service training, or just raise CSAT, have your customer support team members use these 15 phrases made up of customer service power words (and avoid the 5 harmful ones) to cultivate better conversations. {{lead-magnet-1}} 15 useful phrases for customer service
