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Feb 23, 2023 · You can inject these customer service words and phrases into any situation to improve the customer experience. 26. “I appreciate that.”. Add a sprinkle of positivity to the interaction with this statement of gratitude. Use the phrase as a follow-up to saying, “Thank you.”. 27. “Absolutely.”.
Nov 7, 2024 · 11. “Thank you for the feedback.”. Avoiding the customer service phrase “Thank you for the feedback” while still acknowledging and appreciating customer input requires a bit of creativity and response variation. Consider using insight instead of feedback to give your support encounters a more genuine, upbeat tone. 12.
- “Happy to help!” Not every customer will tell you that they are walking away unhappy — in fact, few will. So it's important to make sure that the customer leaves satisfied.
- “I understand how (blank) that must be.” When you say, "I understand how (blank) that must be," the word you use to fill the blank will greatly affect the tone of your message — one that is obviously being used with an upset customer.
- “As much as I’d love to help ...” There comes a time when the only answer is “no.” Some requests just aren’t feasible. While some hand-holding is fine, it can do more harm than good if it leads to stringing a customer along.
- “Great question! I’ll find that out for you!” Not knowing the answer to a question is a difficult scenario for anyone to be in, especially if you are new.
Aug 6, 2024 · However, some phrases can do the exact opposite, making a bad situation even worse. Here are some phrases the customer service team should avoid: 7. “That’s not a big deal.”: Trivializing the customer’s issue can make them feel unheard and even more frustrated. 8. “You’re not understanding me.”:
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Oct 4, 2024 · You can also try using similar phrases like “Glad to help,” “Happy to be of service,” or “Happy to assist.”. 🎬 Scenario: A customer contacts support with a general issue and needs guidance. 7. “I’d be happy to look into that for you.”. This phrase demonstrates a willingness to help and take ownership of the issue.
Jan 16, 2024 · The right customer service phrases can transform your interactions, making your customers feel valued and your customer service team more effective. Start by closing conversations on a positive note. Phrases like 'Happy to help!' show your willingness to address any further concerns. Secondly, display empathy.
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Oct 21, 2022 · Reply to this email if you face any difficulty!”. 5. “Thank you for being our customer!”. Your customer support team is uniquely positioned to foster a deep relationship with your customer base using one-to-one interactions. Take the time to appreciate your customers while positively interacting with them.
