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Feb 23, 2023 · Using the right customer service phrases is key to great customer service. See the best customer service lines, when to use them, and why they work.
- “Happy to help!” Not every customer will tell you that they are walking away unhappy — in fact, few will. So it's important to make sure that the customer leaves satisfied.
- “I understand how (blank) that must be.” When you say, "I understand how (blank) that must be," the word you use to fill the blank will greatly affect the tone of your message — one that is obviously being used with an upset customer.
- “As much as I’d love to help ...” There comes a time when the only answer is “no.” Some requests just aren’t feasible. While some hand-holding is fine, it can do more harm than good if it leads to stringing a customer along.
- “Great question! I’ll find that out for you!” Not knowing the answer to a question is a difficult scenario for anyone to be in, especially if you are new.
Nov 7, 2024 · With the right customer service phrases, you can improve your interactions with customers, whether you’re a manager onboarding new staff, an experienced customer support representative, or a small business owner balancing several tasks.
Jan 16, 2024 · The right customer service phrases can transform your interactions, making your customers feel valued and your customer service team more effective. Start by closing conversations on a positive note. Phrases like 'Happy to help!' show your willingness to address any further concerns.
Oct 21, 2022 · You should use some customer service phrases in conversations and others to avoid. In this blog, we’ll cover some of these excellent customer service phrases, why they are important, and the perfect phrases for customer service.
Nov 15, 2023 · The right customer service phrases could make the difference between: A high-effort vs. a low-effort customer experience. A high CSAT score vs. a low one. An escalated customer vs. a quick resolution. A one-time buyer vs. a repeat customer.
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Sep 18, 2024 · 12 Customer Service Phrases to Use (+ 8 You Should Avoid) Daniel Turner. September 18, 2024. Effective communication is vital in customer service, and the words we choose can significantly influence a customer’s experience. A positive interaction can boost customer satisfaction by up to 20%.
