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  1. The STIR/SHAKEN framework enables service providers to certify whether a caller’s identity can be trusted by authenticating and verifying the caller ID information for IP-based voice calls. This framework empowers Canadians to determine which calls are authenticated, reducing the frequency and impact of caller ID spoofing.

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    As of today, telecommunications service providers will certify whether a caller’s identity can be trusted by verifying the caller ID information for Internet Protocol-based voice calls. This new technology will help reduce the frequency and impact of caller ID spoofing. As service providers continue to upgrade their IP networks and offer compatible phones to their customers, more and more Canadians will be able to see the effects of STIR/SHAKEN.

    November 30, 2021 – Ottawa-Gatineau – Canadian Radio-television and Telecommunications Commission (CRTC)

    Many Canadians are now able to determine which calls can be trusted thanks to a new technology aimed at combating spoofed calls named STIR/SHAKEN*. Caller ID spoofing is frequently used in nuisance and fraudulent calls to mask the identity of the caller.

    As of today, telecommunications service providers will certify whether a caller’s identity can be trusted by verifying the caller ID information for Internet Protocol-based voice calls. This new technology will help reduce the frequency and impact of caller ID spoofing. As service providers continue to upgrade their IP networks and offer compatible phones to their customers, more and more Canadians will be able to see the effects of STIR/SHAKEN.

    Over the last several years, the CRTC has pursued a comprehensive strategy to combat nuisance and unsolicited calls. In addition to requiring STIR/SHAKEN, the CRTC has:

    •Encouraged service providers to offer their customers call-filtering services that provide advanced call-management features;

    “This new caller ID technology will empower Canadians to determine which calls are legitimate and worth answering, and which need to be treated with caution. As more providers upgrade their networks, STIR/SHAKEN will undoubtedly reduce spoofing and help Canadians regain peace of mind when answering phone calls.”

    Ian Scott, Chairperson and CEO, CRTC

    •Not all calls will be verifiable due to device and network compatibility requirements, including calls that are not entirely performed over an IP-voice network.

    How Canadians are informed of the call status on their screens may vary from one provider to another.

    Caller ID spoofing occurs when callers hide or misrepresent their identity by displaying fictitious or altered phone numbers when making calls.

    Canadians should never provide personal information (such as banking information or Social Insurance Numbers) over the phone without first verifying whether the request is legitimate.

    There may be legitimate reasons to modify caller ID information. For instance, police services or domestic abuse shelters can use spoofing to hide the origin of the call.

    The Commission is currently considering an application to suspend the application of STIR/SHAKEN solely to 9-1-1 calls due to issues that could affect the operation of these calls.

  2. Caller ID spoofing is when a caller deliberately changes the information transmitted to your caller ID display to disguise their identity, sometimes for unethical reasons. Read on for some helpful tips on protecting yourself from caller ID spoofing or spam calls. Below are some ways you can prevent ...

  3. Caller ID spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Spoofing is often used as part of an attempt to trick someone into giving away valuable personal information so it can be used in fraudulent activity or sold illegally, but also can be used legitimately, for example, to display the toll-free number for a ...

  4. Aug 10, 2023 · A spoofing service is something the caller pays for to make their number appear different than what it actually is. Usually, spoofing services work like prepaid calling cards. This is how spoofing services typically work: The caller pays upfront for their spoofing service. The caller is given a PIN number to use when they make phone calls.

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  6. Oct 16, 2024 · Caller ID spoofing is when a scammer deliberately changes the phone number that shows up on your phone’s caller ID. The goal is simple: trick you into picking up and potentially sharing personal info. They might pretend to be your bank, a government agency, or even a local number you recognize. By making you believe you’re connected with a ...

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