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  1. Verifying your account. Verify by Email. When you create an account or add an email to an existing account, we’ll ask you to provide an email that you own. Sometimes, it can take a few minutes for the email with your one-time code to arrive in your inbox. Return to your verification screen and enter the code to continue. Verify by Mobile Number.

  2. How does Two Factor Authentication work? When you take an action in your account while using an unrecognized device, we'll use Two Factor Authentication by texting a one-time code to the phone number associated with your Ticketmaster account. Type in that code and select Confirm. Does the Two Factor Authentication code expire?

    • Have A Question? Search Our Help Articles
    • Already Have Tickets? Chat with Us
    • Don't Have Tickets Or Can't Sign in? Email Us
    • Want to Reach Us by Phone? Call Us

    Read the most frequently asked questions: 1. How do I add tickets to a digital wallet? 2. How do I get a presale or offer code? 3. What should I do if I can't find my order in my account?

    Find your order in My Tickets.
    Select the Chaticon.

    Submit a form if: 1. Don't have tickets to an event yet. 2. Need to reset your password. 3. Can't get into your account.

    Mon thru Fri, 9 a.m. to 8.30 p.m. (local time).
    Sat, 9 a.m. to 7 p.m. (local time).
    Sun, 9 a.m. to 6 p.m. (local time).
  3. Verify By Mobile Number. Verify By Landline Number. When you create an account or add an email to an existing account, we’ll ask you to provide an email that you own. Sometimes, it can take a few minutes for the email with your one-time code to arrive in your inbox. Return to your verification screen and enter the code to continue.

  4. Oct 11, 2024 · When you need to reach Ticketmaster, their primary phone number is your go-to option. The 1-800-653-8000 line connects you with their customer support team for various ticketing concerns. This number serves as a central hub for addressing order issues, account problems, and general inquiries about events and venues.

  5. Find your order in My Tickets. Select the Chat icon. What you get when you chat with us. - Faster response time; we'll know if your event is today and prioritize your request. - Virtual assistant to guide you and a Fan Support rep to help, if needed.

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  7. Call Us At 1-800-653-8000. Mon thru Fri, 9 a.m. to 8.30 p.m. (local time). Sat, 9 a.m. to 7 p.m. (local time). Sun, 9 a.m. to 6 p.m. (local time). *Alaska and Hawaii ...

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