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  2. Jul 6, 2023 · If you are disputing the amount then you need to contact O2 on 202 or. 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG) Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

    • What Are Roaming Charges?
    • Check Your Network’s Roaming Rules Before You Leave
    • Check Your Destination Abides by EU Roaming Rules
    • Download Media and Files at Home
    • Don’T Opt Out of Data Roaming Spend Caps
    • Look Into Local Sims
    • Take Particular Care on Cruises
    • Keep An Eye Out For Free Wi-Fi
    • Use Calling Apps to Ring Home
    • Turn Off Roaming If You’Re Really Worried

    The term ‘roaming charges’ refers to the higher prices that mobile networkstypically charge for using your phone overseas. Depending on the country you’re visiting and your network’s roaming policy, you may have to pay more to make calls, send texts and use mobile data. Roaming charges can add up, particularly if you’re going to a more far-flung de...

    It never hurts to thoroughly check your network’s policies ahead of your trip. See whether you can get inclusive roaming as part of your plan – and, if not, whether you’ll need to buy an add-on or pay standard pay-as-you-go rates. This is particularly important if you’re travelling in the EU. Networks are still updating their policies for EU roamin...

    Even if you’re visiting a European destination, it might not be covered by your network’s EU roaming rules. For example, many travellers have assumed that Turkey and Northern Cyprus are in the EU and follow EU roaming rules. However, they’re not in the EU, so you’ll need to pay higher international rates to use your phone.

    Streaming or downloading media on the go will eat through your data allowance very quickly. Prepare ahead of your trip by downloading shows, films, music and podcasts while you’re still in the UK, so you can enjoy entertainment even when offline. Additionally, it’s a good idea to download maps and important documents, such as boarding passes, befor...

    Household-name networks typically impose a spend cap of £45 a month while you’re overseas. Thisspending limit helps ensure that you won’t end up with a massive bill. Data roaming spend caps are ‘on’ by default. However, if you want to opt out – perhaps on the grounds that you think you’ll need to use more data while you’re away – you can do so by g...

    If your phone is unlocked, you can insert a local network’s SIM in your phone to benefit from much cheaper rates for data, calls and texts. Not sure if it’s unlocked? The best way to find out is totry another UK network’s SIMin your phone before you leave – you can borrow one from a friend of family member. If it accepts the SIM and you’ve got serv...

    Cruise ships aren’t typically covered by networks’ roaming schemes – especially when it comes to data usage. When you’re at sea, there’s a risk that you could inadvertently connect to a ‘maritime network’, which are satellite-based services that charge eye-wateringly high rates. It’s also easy to accidentally connect to network in a neighbouring co...

    It’s very common for hotels, hostels and cafes to offer Wi-Fi free of charge. Always keep a lookout for places where you can connect to the internet for free – it’s likely you’ll be able to get it somewhere in your accommodation. However, make sure you take note of the areas where Wi-Fi is available. It’s unlikely that its range will extend outdoor...

    Messaging apps such as WhatsApp, Skype andFacebook Messenger let you make calls over Wi-Fi too. If you’re calling iPhone to iPhone, you can also use FaceTime. This way, you can avoid using any of your call allowance. Just make sure you’re connected to free Wi-Fi before using a calling app, to avoid using up your data allowance too.

    If you’re concerned about high roaming charges, the easiest way to avoid this is to turn roaming off. Simply head to 'Settings' on your phone and turn off data roaming. It may be a drastic option, but it’ll give you peace of mind that you won’t be charged for apps updating and running in the background.

    • Rob Baillie
  3. Jan 6, 2022 · Roaming charges in Europe are back, with several mobile networks announcing big changes – many of which are already active, including at O2. Since the UK left the European Union in January 2021, UK phone operators have been allowed to reintroduce roaming charges as the Brexit trade deal did not explicitly rule them out.

  4. So, this means you’ll be charged to do so at our standard international call rates. Pay As You Go customers could, however, pay less for calling or sending a text from the UK with our bundled international minutes and/or discounted international rates. This is available to customers with: International Monthly Bolt On. O2 Unlimited.

  5. Nov 6, 2023 · Simply search your phone provider online and log into your account via their website. Most providers now also have dedicated apps, which make it even simpler to check your account via your smartphone or tablet. If you’re with O2, you can view your latest bill using the My O2 app or by signing in to My O2 online.

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  7. Jun 9, 2024 · O2. O2 was the 2023 winner of the Uswitch Award for “Best Network for Roaming”, because they don’t charge customers anything to use their calls, texts and data while travelling in over 40 EU ...

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