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How did you handle difficult customers? What strategies did you use to ensure a positive outcome? Having real-life examples demonstrates your understanding of good customer service in action. Anticipate Specific Scenarios. Interviewers might present you with hypothetical customer service scenarios.
- Sample Answer: In my previous customer service job in a retail store, I had a personal motto to provide exceptional service. To me, an excellent customer experience was about the “three S’s”: safety, service, and satisfaction.
- Sample Answer: For me, the starting point of customer service is a happy customer. You can tell if you are doing a good job by if your customers are happy.
- Sample Answer: In my previous job, I was a member of the support team for our website’s live chat. As one of many customer service representatives working in the customer service department, we had to manage customer feedback.
- Sample Answer: I find that a good way to provide good customer service is to look at my own experiences. In a customer-facing role, it is a good idea to ask, “What would I want if I were this customer?”
- Why Do Interviewers Ask This Question About Customer Service?
- Sample Answers
- What If I Don’T Have Previous Airline Experience?
- Tips For Giving An Outstanding Answer
- What Not to Say to The Interviewer
- Questions to Ask Yourself to Create A Good Answer
- Video: What Is Excellent Customer Service?
- Summary
Customer service is a critical component of the flight attendant role, and this question allows interviewers to gauge your understanding of what it takes to deliver outstanding service. They’re also looking to see if you have the skills and traits necessary to be successful in this role. After all, you will be representing yourself as the face of t...
Here are some examples of how you might answer this question: 1. “To me, excellent customer service means always putting the needs of the customer first. It’s about creating a positive experience for them from start to finish, whether that means going above and beyond to meet their needs or simply providing them with a friendly smile. 2. “To me, ex...
If you don’t have previous experience working in the airline industry, that’s okay. The interviewer is simply trying to gauge your customer service skills and how they might transfer to the role of cabin crew. In this case, you can focus on giving examples of excellent customer service from any customer-facing roles that you’ve held in the past. Ma...
Here are a few tips that will help you deliver an outstanding answer to this question: 1. Use specific examples to illustrate your point 2. Highlight the skills and traits that you feel are important for excellent customer service 3. Emphasize the importance of putting the needs of the passenger first 4. Keep your answer concise and to the point 5....
When you’re answering this question, there are a few things that you’ll want to avoid saying. 1. First, don’t focus solely on the technical aspects of customer service. Yes, it’s important to be able to handle customer complaints and understand company policies, but it’s equally important to have the interpersonal skills necessary to build rapport ...
What qualities do you feel are necessary for excellent customer service?Did you have any experience with a customer in your previous job where they were particularly pleased with the service you provided?How do you ensure that you always provide excellent customer service?What are some specific things that you do to ensure that every passenger has a positive experience?Check out this video by Julia George of EXCREWNEXTCREW on YouTube. She shares details about the customer service question and how to answer it:
If you’re interviewing for a position as a flight attendant, be prepared to answer questions about your experience with giving excellent customer service. In your answer, start by giving an overview of your experience in customer-facing roles; then, give specific examples of times when you provided exemplary service; finally, share why giving great...
At the start of your answer, take a moment to explain why you think customer service matters. When you do that, you show that you understand the importance of customer service, and that makes a difference. In most cases, you can cover this with just a single sentence.
Jun 29, 2024 · Your ‘What does customer service mean to you?’ answer should reflect these aspects and demonstrate your ability to embody customer service principles in your work. Review our library of resume examples to learn how to showcase communication and problem-resolution skills on your resume.
- Career Advice Expert
Understanding what good customer service is will make you great at your on-the-job-duties. Learn how to answer ''What does customer service mean to you'' and get inspired by some of our examples to wow your interviewers.
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Oct 13, 2022 · Providing specific examples and details will help your potential employer know that you understand what good customer service looks like and what bad customer service looks like. Use your experience knowledge if you have it.
