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- The massive online video game platform Roblox appears to still be down, the result of an outage that started last week.
www.wgbh.org/news/national/2021-10-31/the-video-game-platform-roblox-is-still-down-but-the-company-says-it-has-a-fixThe video game platform Roblox is still down, but the company ...
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Real-time problems for Roblox. Is the server down? Can't log in? Here you see what is going on.
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- Overview
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The 2021 Roblox outage is an incident happened on October 28, 2021, at 5:00 p.m. PST, or midnight UTC, where Roblox began to have major site-wide issues. Players were having issues with navigating the site and using Roblox. Most players were denied access to usually public experiences, and most pages would redirect to an Error 400 Bad Request.
Eighteen hours after the malfunctioning started, Roblox closed the site for maintenance for the first time since 2019. The site was progressively reopened 63 hours after closing, with full access to the site restored after 72.75 hours, making this the longest outage in Roblox history.
October 25, 2021
•At 11 AM PST, a few people started to report that they where having issues with uploading a Shirt, Audio, Gamepass, or Model. Some people also had issues with making a roblox support ticket at this day. What they wouldnt know is that almost 80 hours later the entire site would get shut down. This was most likely the start of the outage.
October 27, 2021
•At 7 PM PST, the Community Creations tab of the marketplace is reported by one user on the Developer Forum as broken, and even though the outage wouldn't begin until nearly 21 hours after this post was made, some have considered this to possibly be the start of the outage.
October 28, 2021
•During the hours leading up to the event – Users report minor issues with their avatar, and some experiences' lagging more than usual. •1 hour before the outage – At around 4 PM PST, the bug begins to reach most servers. These servers begin to crash, and some users are unable to join games. Avatars in-game only appear as the default blocky avatar. Most people who are online on Roblox start to notice lag. By the end of the hour, servers begin to crash rapidly, starting the outage. ••It is reported that Roblox had lost 99% of its active users. •status.roblox.com reports an "Active Incident" and a "Service Disruption" across the website, mobile app, Xbox app, experiences, Roblox Studio, data stores, experience–joining, and avatar. They report that "many player experiences are impacted". ••The website remains accessible, but the pages are completely dysfunctional. Assets on pages, such as avatars, thumbnails, and rating percentages do not load. •The glitch reaches users on the mobile app, who report being logged out of Roblox, which sparks concerns of their accounts possibly being compromised. •The chat filter is affected, causing chat messages to not load properly. •By the end of the hour, the last users go offline. ••For the first time since 2016, active-user-count websites report 0 Roblox users online. •Some people report that they are able to sporadically load into the website.[citation needed] ••Roblox Studio becomes inaccessible to users. •Users report that the visit button is not visible on experiences' pages, and is replaced with “Unable to verify that you have access to this experience, please try again later”, and the website has become "impossible" to navigate. •It is reported that trying to view pages for experiences will almost always show a HTTP 400 "Bad Request" error. •status.roblox.com reports that they "identified the root cause as (an) internal system issue." •Mobile users are completely locked out of the app, as they aren't able to register or login. Some users thought this was their accounts getting banned.
A few hours after the platform was put back up online and was fully functional, Roblox CEO David Baszucki issued an apology on the Roblox Blog about the events that occurred during the past 73 hours. At the end of this blog, Baszucki stated that Roblox would take action on preventing another major site–wide failure like this in the future, as well as stating they will publish a post-mortem with more details about the cause of the outage once their analysis was complete. It was also stated on the Developer Forum that no user persistence data was lost and would issue refunds to developers for advertisements that were not able to run due to the outage. The outage also caused Roblox to lose more than $1.5 billion in market cap on November 1, 2021, a period in which would take in at least $15 million in revenue.Even 20 hours after the end of the outage, there were still some avatar shop API errors and close to zero discoverability for newly released accessories. This was only reported by a very small portion of users. It did not affect any experiences.
On November 3, 2021, Roblox began to refund ads that could not run because of the outage.
On November 8, 2021, Roblox announced that they would provide appropriate compensation to developers for lost revenue due to the outage by estimating "Robux earned from marketplace and in-experience transactions, and also Premium Payouts". A few hours later, Roblox began this process.
On January 20, 2022, the post-mortem blog post was published by Roblox staff, explaining that the outage was caused by a misconfiguration in a core resource management service running on the experience discovery and platform servers. Furthermore, the time required to diagnose the issue was prolonged due to Roblox's heavy reliance on the impacted systems. In the same blog post, Roblox explained that they have taken the necessary steps to prevent outages at this scale from happening again and intend to expand to multiple datacenters to further mitigate outages.
Many users have speculated the outage was fueled by a recently–released Chipotle event where visitors could earn vouchers for free burritos. Multiple rumors spread through platforms such as Reddit and Twitter that Roblox was shutting down due to several reasons, including inappropriate content on their website and bankruptcy. During the early stages of the outage, people rumored that experience loading failures were due to experiences not properly saving, and that users should avoid joining any experience.
As the outage extended past the 24–hour mark, members of the community expressed frustration about possibly losing their login streaks that experiences often use to reward visitors. Developers and designers noted that they lost Robux to advertisements placed in the 24–hour period preceding the outage, due to the decreased site traffic, but were later refunded.
Many of the people were also involved with holding up protest signs about wanting to bring Roblox back online.
People have criticized the length of the outage and the incompetence of engineers to identify the problem for nearly 48 hours. Several influencers made mock videos about Roblox's official Twitter posts.
As most of the Roblox community is aware, we recently experienced an extended outage across our platform. We are sorry for the length of time it took us to restore service. A key value at Roblox is “Respect the Community,” and in this case, we apologize for the inconvenience to our community.
Nov 1, 2021 · The massive online video game platform Roblox said it was back online after suffering a multiday outage. The California company first tweeted about problems with the popular service on Friday.
- Joe Hernandez
Nov 1, 2021 · Roblox confirmed in a statement to The Verge late Saturday that the outage wasn’t the result of an “external intrusion,” and that it had identified an “underlying internal cause.”
- Kim Lyons
Oct 30, 2021 · Roblox and its official website have been offline for more than 24 hours. No timeline for a return has been announced.
Oct 30, 2021 · The main Roblox site went offline into a maintenance mode, and the status page was only updated after more than 24 hours on Saturday.
