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May 28, 2021 · Twitch has tried to address the problem first by expanding the amount of free-to-use songs it offers to streamers. It then published a blog post explicitly urging them not to use copyrighted music .
- Safety at Twitch
- Reporting Updates
- Moderation in Channels: Coverage, Removals, and Enforcements
- Reports Made on Twitch
- Response Times
- Enforcements
- User Appeals
- Law Enforcement and Government Requests
Safety Philosophy
At Twitch, we strive to create welcoming, interactive communities where people from all around the world can express themselves safely and find belonging. Our goal is to foster an environment that supports and sustains streamers, welcomes and entertains viewers, and minimizes harm. For Twitch, this means deterring harm while giving streamers the guidelines, tools, technology, and education they need to build vibrant communities with standards and norms that work for them. We also believe ever...
Our Approach to Safety
As a live streaming service designed around live, often ephemeral content, Twitch’s unique benefits also require a unique approach to safety. Content moderation solutions that work for other services, such as content removal, often don’t work in the same way for Twitch. Furthermore, the needs of streamers and communities that share their passions on Twitch vary from channel to channel, and even from stream to stream. This means that, for Twitch, safety cannot be one-size-fits-all. We’ve devel...
Since our last report we have added three new pieces of data to provide a more comprehensive picture of our approach to safety. 1. Response Times: This is the speed with which we respond to content and accounts reported by users or flagged by proactive detection, measured from the time the report is submitted to the point where Twitch issues any ne...
Overview
On Twitch, we empower streamers to build communities that are unique and personal, as long as they abide by the Twitch Community Guidelines. Streamers are ultimately responsible for their streams and the communities they build, but they often enlist the help of trusted community members to help them uphold the channel-level norms and expectations they set. These channel moderators (“mods”) perform a number of roles from welcoming new viewers, to answering questions, managing stream elements,...
Moderation of Chat
The overwhelming majority of user interaction on Twitch occurs in channels that are moderated by channel moderators, AutoMod, or both. In H2 2022, total channel moderation coverage (by either AutoMod or human moderators or both) increased slightly from 95.24% to 96.76% (+1.6% HoH). This was driven by an increase in AutoMod coverage from 75.49% to 79.50% (+5.3% HoH), while moderation coverage from human moderators and/or third-party moderation tools (measured as the portion of live minutes wat...
Proactive and Manual Removals of Chat Messages
The vast majority of content removals on Twitch are removals of chat messages by channel moderators (either manually or with the help of proactive channel moderation tools) within individual channels. Twitch provides tools such as customizable Blocked Terms and AutoMod (described in more detail above), which allow channels to apply filters that proactively screen messages out of chat before they are seen. Channel moderators also actively monitor chat and can delete harmful or disruptive messa...
User reports saw a slight increase from H1 to H2 2022, from 7.4M to 7.8 million (+5.5% HoH). We also include Reports per Thousand Hours Watched (reports/KHW) because it shows whether reporting volumes increased or decreased relative to the overall amount of Twitch usage. In H2 2022, reports/KHW increased from 0.64 to 0.71 (+9.5% HoH). Both total re...
The speed at which we can respond to user reports is particularly critical given the live nature of Twitch. However, we must balance speed with quality and accuracy of reviews, which is why we prioritize having a human in the loop for the review process to ensure it is accurate and fair for our community members. All content moderation professional...
If the member of the content moderation who reviews the report agrees that the content violates the Community Guidelines, they will issue an enforcement action against the violator’s account. The enforcement issued depends on the nature of the violation, and can range from a warning, a temporary suspension (1-30 days), or for the most serious offen...
Twitch maintains an appeals process so that if a user believes an enforcement is incorrect, unwarranted or unfair, they can appeal the enforcement. Users can appeal a Community Guidelines enforcement on their account by visiting the appeals portal at https://appeals.twitch.tv. Appeals can be requested for enforcements issued within the last 60 days...
Overview
Twitch’s Law Enforcement Response (LER) team is responsible for handling all cases related to any harm against a minor, escalation of violent threats or terrorist acts to appropriate authorities, and other legally required reporting to law enforcement. The LER team also handles criminal data requests—including subpoenas and search warrants—and preservation holds. Subpoenas and search warrants are formal requests, typically backed by Court orders, requiring Twitch to provide specific data and/...
NCMEC Reporting; Global Cooperation
Twitch has zero tolerance for sexual exploitation of minors. When we are made aware of content depicting sexual exploitation of a minor, or grooming behavior, we remove the content, investigate, and report to authorities via the National Center for Missing & Exploited Children (NCMEC). We also work directly with aligned organizations throughout the world, such as INHOPE and ICMEC, to address and prevent exploitation content and grooming of minors from occurring on Twitch. From H1 to H2 2022,...
Escalations to Law Enforcement
When Twitch identifies credible threats of violence, a member of our Law Enforcement Response team will proactively send, or “escalate,” user data to appropriate law enforcement agencies. Escalations to law enforcement increased slightly from 52 to 59 (+13.5 HoH) in H2 2022, while escalations / KHW increased from 0.0000045 to 0.0000053 (+17.8% HoH).
Jul 20, 2021 · With today’s clarifications, Twitch also added new tools for creators to easily keep track of copyright claims and manage various content like VODs and clips to avoid bigger issues, most of ...
Oct 12, 2023 · The DMCA and similar laws require that Twitch act as a “go-between,” processing notifications of claimed infringement from rights holders and counter-notifications from account holders and notifying the impacted parties. It’s the responsibility of the rights holder and the account holder to resolve the dispute.
Mar 22, 2022 · This all changes today with the launch of our new appeals portal, located at appeals.twitch.tv. On our end, it includes some tech updates that will help our specialists review appeals more quickly.
- Ash Parrish
Oct 27, 2022 · A: Our Community Guidelines and policies are always evolving. When a new, potentially harmful behavior emerges in our community or elsewhere online, we confer with experts and develop new policies when needed. If we discover gaps or inconsistencies in our policies or how they’re impacting you, these experts also help us make updates to solve ...
People also ask
Does Twitch have a rights infringement policy?
What if Twitch content violates my copyright?
Does Twitch have a copyright policy?
Will Twitch ban copyrighted music?
Will twitch's copyright problem go away?
What happens if a Twitch account holder infringes a rights holder's copyright?
Mar 17, 2021 · Twitch sent out an email today updating users on what the platform is doing to combat the issues that some creators are having with DMCA notices. The platform has set up a way for streamers to ...
