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      • The benefits do not get added automatically, so you must ask for Volt benefits when you sign up or register through your My O2 account. You will still be billed separately for both services, and they both must be registered in your name.
  1. As a Volt customer, you have accounts with Virgin Media and O2. These accounts are separate, so you’ll receive bills from both Virgin Media and O2. The payment due dates for your bills may differ. You’ll have two separate payments monthly if you pay by Direct Debit.

  2. The payment due dates for your bills may be different and if you pay by Direct Debit, you’ll have two separate payments each month. Go to the billing and payments section for help with your Virgin Media bill, or O2’s help and support pages for more information about your O2 bill.

  3. Aug 22, 2023 · As we have now merged, but operate under two separate trading names, your billing is now split between Virgin Media and O2 services. Any amount that is charged by O2 for the SIM Card (excluding usage charges, etc.) is credited directly to your Virgin Media bill to balance out the pricing.

  4. SEPARATE CONTRACTS AND BILLING APPLY TO VIRGIN MEDIA AND O2 SERVICES. VIRGIN MEDIA SERVICES ONLY AVAILABLE IN VIRGIN MEDIA NETWORK AREAS. Subject to survey, network capacity and credit check. A minimum period applies to the services, please check basket for details.

  5. SEPARATE CONTRACTS AND BILLING APPLY TO VIRGIN MEDIA AND O2 SERVICES. New customers only. SERVICES ONLY AVAILABLE IN ELIGIBLE VIRGIN MEDIA NETWORK AREAS. Subject to survey, network capacity and credit check. A minimum period applies to the services, please check basket for details.

  6. If you already have an eligible O2 plan, you’ll get Volt benefits once you take out Virgin Media broadband and register it at the same address as your O2 plan. Then you’ll bag big benefits like double mobile data on all eligible O2 plans in your household, roaming in 75 destinations with O2 Travel Inclusive Zone* (if it’s not included in ...

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  8. While you have the same contract with Virgin Mobile, your services are now provided by O2. All these changes were automatic – and you would have been contacted about them 30 days prior to your move date.