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  1. I then signed up online to the new customer deal for £32 a month through my wife’s name (same surname and joint bank account payment details). I didn’t have to speak to anyone. The new WiFi and tv box arrived in my wife’s name and I sent my WiFi and tv box back. We went only a couple of hours without internet.

  2. Mar 4, 2020 · When you get the phone call, offering you the discount, if you choose to accept, make sure you cancel the installation of the new account as there could be issues there, if you decide not to accept the discounts and proceed with the new customer offer, just make sure they raise the work order for the disconnection request, and it's processed 1 ...

  3. When you joined Virgin Media, you’ll have received details of your contract price, service details, discounts and duration. We’ll also send you an End of Contract letter or email 10-40 days before the minimum term of your contact comes to an end. This will also be available to view online from the date you receive your letter or email.

  4. Mar 4, 2020 · Just to clarify, your partner can get a new customer deal even if they are married with the same surname, but the existing account would to have a 30 days cancellation completed and then there would need to be no Virgin Media services at the property for 90 days to be able to get the new deal. Best wishes, Serena. 0 Kudos.

  5. Virgin instructed us we can cancel it for the 29th august 2021 as that was the installation date of the 500mb package i took out as a new customer. 29th auguat comes, engineer immediately says impossible to the job, which is basically running about 30m of cabling from the white box previoualy installed by virgin engineers at the front of the house, around it to the back garden into the annex.

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  7. In the end, they offered me the same package for £44 a month, which is £1 a month more than I was paying before, but £2 a month less than a current new customer deal. Massive win. I found out there's two things you can do. One - Cancel, wait 2 months and then you can rejoin as a "New customer" and get the new customer deals. OR

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