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Early Disconnection Fees vary between customers. It depends on the services you have, how much you pay for those services (including any discounts or offers), and how much of your minimum period remains for each service.
- How to cancel Virgin Media broadband & TV | Virgin Media Help
If you cancel before your minimum period has finished (after...
- How to cancel Virgin Media broadband & TV | Virgin Media Help
You pay an early disconnection fee for each month of your minimum term that you didn’t finish, before you cancelled any part of your services. It’s calculated based on your type of package and monthly cost.
Nov 28, 2023 · If your current contract with us started prior to 4th April 2023, any Early Disconnection Fee will be capped at £288 (includes VAT). If you are a new or recontracting customer on or after 4 April 2023, this cap does not apply.
If you decide to end part or all of your services with Virgin Mobile during the minimum period, then we’ll usually charge you an Early Disconnection Fee instead of the remaining payments for your minimum period for your services.
If you move to another address and we have agreed with you to continue providing you with the same Virgin Media services at your new address, an Early Disconnection Fee will not be applied and the remainder of your minimum period will continue at your new address.
How Do I Calculate my Early Disconnection Fee? Example 1: A customer who has our current Bigger Bundle (M125, Maxit TV and Phone with Talk Weekends with 4 months remaining for their minimum period for all services, the current calculation of the Early Disconnection Fee (EDF) would be as follows: Standard pricing Bigger Bundle monthly cost: £79.00
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If you cancel before your minimum period has finished (after the cooling off period) you may have to pay an early disconnection fee. You may also be asked to return your Virgin Media equipment. Find out more about our cancellation fees, including guidance to help you estimate any likely fees.
