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  1. Aug 1, 2024 · We’re updating your home phone line so it’s fit for the future. Contact us on 0345 454 1111 if you’d like to start your switchover now. If you have accessibility needs, have telehealth devices connected to your home phone, don’t have access to a mobile phone or live in an area without a signal, it’s important you let us know.

  2. You don't currently have a Virgin Media broadband service and need a WiFi Hub for the fibre phone line to work. You have a disability, long-term illness or accessibility needs that mean you rely on your home phone, or you don’t have a mobile to make emergency calls. Find out more about the additional support we have available below.

  3. Nov 13, 2023 · At £109.99 it is an expensive device but past topics on here have highlighted that trueCall support can dial-in to the unit remotely and reconfigure it to match VM line conditions and caller ID (whereas the BT phones cannot be reconfigured).

  4. Jun 17, 2024 · This is collectively known as ‘the digital voice switchover ’. This means home phones will be plugged directly into WiFi Hubs. Digital Voice Switchover may also be referred to as ‘fibre phone line’, ‘fibre home phone service’, ‘digital voice’ or ‘IP voice’. Find out more about Virgin Media's Digital Voice Switchover.

  5. In this video, I will be showing you the new Virgin Media Fibre Phone Adapter and how to connect it to your Virgin Media Hub. Learn how to upgrade to Virgin...

    • 3 min
    • 40.4K
    • The Review Dad
  6. Follow these simple installation steps for your Virgin Media home phone set up. 1. Plug into the Hub. Push the white cable with the black label into the Hub. Next, connect the power cable. 2. Plug into the wall socket. Push the red label end of the white cable, into the wall socket. Pop the power cable into a nearby plug socket, and turn it on.

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  8. Step 1. On the day of your switchover, unplug the phone cable of your main phone (or base station if it’s a cordless phone), from the wall socket. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us.

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