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Nov 15, 2024 · Both BT and Virgin Media’s TV services have a few issues with customer complaints. The latest Ofcom data shows Virgin Media had the most complaints per 100,000 customers with 78, whereas BT only had 42, against a sector average of 49. In terms of satisfaction with service overall, BT hugely outstripped Virgin Media, with 88 per cent of ...
Jul 3, 2024 · BT vs Virgin Media: TV bundles. BT offers a great selection of internet and TV bundles, including a range of packages that include its TNT Sports (formerly BT Sport) channels.
Aug 13, 2024 · However, it's also a little more expensive. If you need faster upload speeds, then BT Full Fibre 900 is the better option. But Virgin Media has availability on its side, as its network coverage is much better. BT Full Fibre depends on access to an FTTP (fibre to the premises) connection, which fewer homes can get.
- Price
- Broadband Packages
- Broadband Speed
- Router
- Wifi Guarantee
- Call Plans
- TV
- Customer Service
- Verdict: Virgin Media Or Bt Broadband?
Winner: Virgin Media have cheaper broadband deals than BT, with their entry-level M125 broadband plan costing just £25 per month. Virgin Media's cheapest broadband deal is their M125 broadband plan, which offers average download speeds of 132Mbps for just £25 per month for the first 18 months and free setup. In comparison, BT's equivalent Full Fibr...
Winner: Virgin Media offers better broadband bundle options than BT, with extra service add-ons including a home phone and WiFi guarantee included in many of their plans. Virgin Media customers can choose from a range of broadband packages, including: 1. Broadband-only 2. Broadband and phone 3. Volt broadband and phone 4. Broadband, TV & phone 5. V...
Winner: Virgin Media offer a faster nationally-available top broadband speed at 1.13Gbps, as well as 2Gbps in some areas, while BT currently max out at 900Mbps. Virgin Media's national broadband network offers average download speeds up to 1.13Gb, or 1130Mb per second at peak times. It's available to over 16 million homes, with an active expansion ...
Winner: Virgin Media's latest Hub 5 and 5x are more advanced than the BT Smart Hub 2, although they're currently only provided to Gig1 and full fibre customers. The Virgin Media Hub 5was announced in October 2021, but has been slowly making its way to new and existing customers on their Gig1 broadband plan throughout 2022. The BT Smart Hub 2 on the...
Winner: Virgin Media's WiFi Max guarantee promises minimum download speeds of 30Mb in every room, while BT only promise a 'strong' signal. BT and Virgin Media both offer a whole home WiFi guarantee, which can help to boost wireless signal and speeds around a home, and if not, customers get their money refunded. BT's Complete WiFi costs £10 per mont...
Winner: Virgin Media is marginally cheaper than BT for a home phone service with inclusive calls. Virgin Media broadband customers who opt for a home phone will get free calls to UK landlines at the weekend included as standard. They can then choose to upgrade to one of three inclusive call plans, which include calls to both UK landlines and UK mob...
Winner: Virgin Media offer a more comprehensive TV service and their bundle prices are cheaper than BT TV as well. Virgin Media and BT both offer customers the option to bundle a TV service, and unlike Sky TV, both platforms are exclusive to their broadband customers. BT TV moved to a platform mainly focused around offering content via NOW TV and o...
Winner: BT have a stronger customer service record, with less complaints, than Virgin Media. The latest complaints report from Ofcom, Q1 2024, shows while BT had less than the industry average number of broadband complaints with 9 complaints per 100,000 customers, Virgin Media received the second most complaints of all major providers with 18 per 1...
Overall winner: Virgin Media offer faster broadband speeds than BT, as well as cheaper prices, and just as many bundled extras. While BT has high satisfaction levels among its existing customer base, Virgin Mediaoutperforms BT for broadband because they offer a faster connection that's currently available to more homes across the UK, they also have...
- Neil Hawkins
Sep 25, 2023 · Virgin Media is the UK’s fastest widely available network. And it’s fair to say speeds on its most popular packages trump BT by some distance. For instance, BT’s most popular Fibre Essentials, Fibre 1 and Fibre 2 provide average speeds of 36Mbps, 50Mbps and 67Mbps respectively. BT also offers a full fibre service with speeds that go up to ...
- Jonathan Leggett
Mar 1, 2023 · BT TV Box Pro. 4 (Record 3 and watch a 4 th live) Sky Q and Virgin 360 both allow customers to record six programmes at once, while also watching something else at the same time. The Sky Q box has seven tuners however, while the Virgin 360 box has just six. This means Sky customers can watch a seventh live programme, while Virgin TV customers ...
People also ask
Are BT and Virgin Media satisfied with their broadband services?
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Is Virgin Broadband faster than BT?
Are BT and Virgin Media Unlimited?
Is BT fibre better than Virgin Media?
All packages from BT and Virgin Media are truly unlimited. This means you really can use the internet as much as you like without being deliberately slowed down or incurring any extra charges. Have a look at the latest Virgin Media packages here: Compare these with BT broadband’s latest offers: BT broadband vs Virgin Media CUSTOMER SERVICE ...
