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  2. Recharge Virgin Mobile on Recharge.com. Send top-up fast & secure to any phone worldwide! Stay connected to the people you love - top up your phone on Recharge.com.

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  1. Call to order 1-855-238-6847. Monday to Sunday: 7am - midnight (Local time) Monday to Sunday: 7am to midnight (Local time)

  2. or by dialling 611 from your Virgin Mobile phone. Member Care Hours : 9:00 am to 9:00 pm – Monday to Saturday 10:00 am to 7:00 pm – Sunday. If you're not happy we're not happy. That's why we're the only mobile company to ever win the J.D Power and Associates "Highest in Customer Satisfaction with Prepaid Wireless Services Five Years in a Row."

    • Starter Plans
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    Most Virgin Plus members select a monthly postpaid plan, but more options are available. WhistleOut Canada has our recommended Virgin Plus plans, but your needs may be unique. All Virgin Plus customers can choose from Starter plans, Value plans, prepaid contracts, and even home phone service.

    Power users and commuters who want to keep up with the latest Netflix show should consider a Value plan. You don’t need a premium carrier plan with unlimited 5G data when Virgin Plus gives you lots of fast data and nationwide coverage on Canada’s largest 4G LTE network. Subscribers can pay month-to-month or buy a new phone on a two-year contract wi...

    While Virgin Plus isn’t known for its prepaid plans, several options are worth considering. Prepaid plans include voicemail, call display, and most also include nationwide long-distance. You don’t need a credit check to get a Virgin Plus prepaid SIM card; using one is a great way to stay on budget.

    Landline telephones are so 20th century, but they can be useful as a family line or for seniors who feel more comfortable with a good ol’ telephone. Residents of Alberta, B.C. and parts of Quebec can sign up for a home phone linethat uses the Virgin Plus wireless network. This service includes nationwide long-distance, and you can add international...

    • forum.VirginPlus.ca
    • VirginPlus.ca/en/support (en français)
    • fb.com/msg/VirginPlus
    • @VirginPlusCare
  3. Virgin Mobile customer service can be reached through a number of different ways including by email, phone, live chat or through their various help, FAQ and forum question and answer pages. Virgin Mobile customer service representatives are available from 4 a.m. – 8 p.m. EST Monday through Friday and from 4 a.m. – 7 p.m.…

  4. You can change the number on your Virgin Mobile phone online or over the phone. If you use the company's website, be aware that you can only change your number once every 24 hours. If you change your number online and then need to change it again before the 24-hour period has expired, you can do so by contacting a customer service representative over the phone.

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  6. New to Virgin Mobile? Learn how to register for My Account to track your usage and pay your bill online, set up your phone and check out all the Member Benefits you'll get from day one.

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