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      • If you don't want to wait until your phone is paid off to get a new one, you may qualify for an Early Upgrade. You must have an existing Xfinity Mobile account, your device must be paid off at least 50%, and the new device must be purchased from Xfinity.
      www.xfinity.com/support/articles/how-to-upgrade-replace-device
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  2. 1 day ago · It will not allow me to upgrade the one phone of the two I want new. I have read this is a know issue and everyone I have read has lead to nothing but frustration and it not being resolved. I want to upgrade my phone- I have a $200 credit through the rewards program that expires soon. Please contact me to get this issue resolved.

    • Early Upgrade Eligibility
    • Payments and Fees
    • Devices

    Where can I find out when my device will be eligible for an Early Upgrade? To find out when a device will be eligible for an Early Upgrade: 1. Log in to your account. 2. Click on the device you wish to upgrade. 3. Click Replace your device or scroll to the Device Upgrade section. Click the Learn Morebutton to see when your phone will be eligible fo...

    How will the payments work on my new phone? Once you've met all the requirements and Early Upgrade is complete, we'll waive the remaining payments on your current phone. You can buy a new phone outright or start a new monthly payment plan. Are there any fees for an Early Upgrade? If you don't have the Xfinity Mobile Protection Plan (XMPP), you must...

    I'm enrolled in Apple's upgrade program. If I buy my new device through Apple, will it work with Xfinity Mobile? Devices purchased through Apple can be added to a new or existing line with Xfinity Mobile. If you choose to buy your device directly from Apple be sure to select the "Buy without a carrier" option during the order process. When you get ...

  3. Xfinity Mobile is a powerful nationwide network with 5G and millions of secure WiFi Hotspots. Rated #1 in Customer Satisfaction in wireless. Xfinity Mobile provides fast, high-priority mobile speeds to keep you connected.

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  4. Dec 7, 2023 · We understand that you would like to upgrade your Mobile phone without going to the store, and we are happy to point you in the right direction. Have you tried reaching out to our Mobile team directly before regarding this? We can work with you to process the upgrade and have you ship your phone in.

  5. Apr 24, 2018 · Get the most from your wireless home network by upgrading your equipment and updating firmware. Because outdated equipment and firmware can slow down what would otherwise be a fast connection, you'll want to make sure your network setup is always up-to-date to get the most out of your Xfinity Internet service.

  6. Aug 1, 2023 · Upgrading our network with these new technologies is faster and more efficient. Our ability to use the existing network ensures we can rely on current physical infrastructure and upgraded software and hardware for much of this upgrade. As a result, there is minimal disruption to communities.

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