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- If the email has an unrecognizable address but claims to be from Xfinity, don’t trust it. Never open links or attachments in unsolicited emails or text messages. They may execute a disguised program such as malware, adware, spyware, or viruses that can damage or steal your data.
www.xfinity.com/support/articles/protecting-from-fraud
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May 6, 2024 · If you received this notice in an email client like Outlook or Thunderbird, you can always verify it's legitimacy by going to the email website https://connect.xfinity.com/appsuite and looking for the official xfinity logo next to the email. If it's not there, then it's not from Comcast/Xfinity.
If you receive an email from someone you know who is asking for sensitive or confidential information, call them on the phone and verify the authenticity of the email by confirming they are in fact the one who sent it.
- Protect Yourself from Fraud
- Common Fraud Techniques
- Report Fraud
Your first line of protection is to enable two-step verificationon your account. This extra step will help keep your account safe, even if someone gets your password. Once you enable two-step verification, we’ll text or email you a verification code before we allow an unrecognized device to sign in to your account. Remember: Never share your verifi...
Bad actors may also try to impersonate Xfinity representatives or websites to obtain your personal information. Here are just a few ways to identify potential threats: 1. Fake payment requests 1.1. Xfinity will not request a specific payment method such as merchant gift cards, wire transfer, PayPal, Venmo, or Zelle®. 1.1.1. If you receive an unexpe...
You can also find more tips on how to avoid scams, what to do if you were scammed, and how to report fraud, scams, and bad business practices by visiting the Federal Trade Commission’s Consumer Advicewebsite. Lastly, if you feel like you or someone you know has been the victim of phishing, spam, online fraud, phone scam, or another security issue, ...
Aug 25, 2023 · Customers can report alleged scams to our Comcast Security Assurance team, which is a dedicated group of security professionals, at [email protected]. Or, for additional support, customers also can contact us at https://internetsecurity.xfinity.com/help/report-abuse.”
Jan 5, 2024 · Beware of Suspicious Xfinity Email Scams and Text Messages. Be on alert for Comcast scams emails and smishing (phishing via text) claiming to be from Xfinity. These messages often appear legitimate at first glance, using the Xfinity logo and mentioning your account or services.
Sep 21, 2023 · Comcast customers receive a call that usually goes straight to voicemail, offering a 50% discount on their cable bill if they commit to another two years of service. But the first year – or six...
Sep 24, 2024 · Xfinity's 800Mbps internet plan offers plenty of speed for heavy internet use, like 4K streaming, online gaming, and using many smart devices at once. However, most households don’t need that much speed.
