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    • 1-866-281-2448

      • Call 1-866-281-2448 to activate your card Call 1-866-281-2448 (toll-free) Press 1 for English or 2 for Spanish Enter your 16-digit card number Enter the last 4 digits of the Social Security Number (SSN) of the person on the case, followed by the pound sign.
      www.dss.virginia.gov/files/division/bp/ebt/cardholder_info/virginia_ebt_card_information_guide_english.pdf
  1. Electronic Benefits Transfer (EBT) is a system for issuing SNAP benefits using debit card technology. After benefits are added to eligible household accounts, cardholders spend them by swiping their EBT card at the point of sale (POS) and then entering their PIN number.

  2. Call 1-866-281-2448 to activate your card. Enter the last 4 digits of the Social Security Number (SSN) of the person on the case, followed by the pound sign. PLEASE NOTE: If you do not have an SSN, you will be asked to enter your 7-digit case number. Enter the date of birth of the person on the case, using two digits for month (May = 05), two ...

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  3. How do I use my Virginia EBT card to shop? What is a PIN (Personal Identification Number)? How do I select my PIN? What do I do if my EBT card is lost, stolen or damaged? Misuse of your Food Stamp benefits is a violation of state and federal laws. Click here for more information. Learn about nutrition with PayPerks Virginia FoodSmarts.

  4. You can activate your card using the Way2Go Card mobile app, by visiting www.GoProgram.com or call Go Program Customer Services at 800-961-8423. During activation, you will create a personal identification number (PIN).

  5. The Virginia SUN Bucks program will return in 2025. If you received Virginia SUN Bucks in 2024, please hold onto your card. If eligible in 2025, you can use that card again. If you've misplaced or discarded your card, we will share information soon on how to request a replacement.

  6. There are three ways to activate your P-EBT card and manage your benefits account. You may call 1-866-281-2448, logon to https://www.connectebt.com/, or on your mobile device download the ConnectEBT app. Secure information detailing how to PIN your card will be included in the envelope with your card. Question 1 What happens next? A pre-loaded ...

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  8. Call the Virginia EBT hotline number at 1-866-281-2448. Your state may require you to change your PIN, report your card stolen, and/or request a new card. If your benefits were electronically stolen in or after October 2022 (e.g., through skimming or phishing), you may be eligible to apply for reimbursement.

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