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    • 1-866-281-2448

      • Call 1-866-281-2448 to activate your card Call 1-866-281-2448 (toll-free) Press 1 for English or 2 for Spanish Enter your 16-digit card number Enter the last 4 digits of the Social Security Number (SSN) of the person on the case, followed by the pound sign.
      www.dss.virginia.gov/files/division/bp/ebt/cardholder_info/virginia_ebt_card_information_guide_english.pdf
  1. Electronic Benefits Transfer (EBT) is a system for issuing SNAP benefits using debit card technology. After benefits are added to eligible household accounts, cardholders spend them by swiping their EBT card at the point of sale (POS) and then entering their PIN number.

  2. Call 1-866-281-2448 to activate your card. Enter the last 4 digits of the Social Security Number (SSN) of the person on the case, followed by the pound sign. PLEASE NOTE: If you do not have an SSN, you will be asked to enter your 7-digit case number. Enter the date of birth of the person on the case, using two digits for month (May = 05), two ...

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  3. Welcome to the Virginia EBT website! EBT stands for Electronic Benefits Transfer. If you have been approved to receive benefits from one of the programs listed below, you can use this website to view your benefit balance (s). Supplement Nutrition Assistance Program (SNAP) benefits.

  4. Access your EBT account online to manage your card, view balances and transactions, and receive customer support.

  5. You can activate your card using the Way2Go Card mobile app, by visiting www.GoProgram.com or call Go Program Customer Services at 800-961-8423. During activation, you will create a personal identification number (PIN).

  6. Activate Your New Card Immediately. Use the Way2Go Card® mobile app, GoProgram.com or. call 1-800-961-8423 to activate your Card, create your PIN or get your available balance. Start using your Card immediately anywhere MasterCard®. is accepted, including online and for bill payments!

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  8. Call the Virginia EBT hotline number at 1-866-281-2448. Your state may require you to change your PIN, report your card stolen, and/or request a new card. If your benefits were electronically stolen in or after October 2022 (e.g., through skimming or phishing), you may be eligible to apply for reimbursement.

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