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  1. Electronic Benefits Transfer (EBT) If your EBT card was lost or damaged, know that you can call the toll-free EBT customer service help desk at 1-866-281-2448. This includes losing your card in the wake of a natural disaster. The help desk is available 24/7 and offers support in English or Spanish. Electronic Benefits Transfer (EBT) is a system ...

  2. Call 1-866-281-2448 (toll-free) Press 1 for English or 2 for Spanish. Enter your 16-digit card number. Enter the last 4 digits of the Social Security Number (SSN) of the person on the case, followed by the pound sign. PLEASE NOTE: If you do not have an SSN, you will be asked to enter your 7-digit case number.

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  3. If your Virginia EBT Card has been lost, stolen or is no longer working, you should call customer service at 1-866-281-2448 for a new EBT card. They will immediately disable the old card and arrange for the mailing of replacement EBT card to your address. The mailing process takes from 7-10 business days.

  4. The Way2Go Card® Debit MasterCard® (Way2Go Card) is the same as an EPPICard. It provides a convenient, safe, efficient and secure method of receiving and accessing your Temporary Assistance for Needy Families (TANF) benefits. The Way2Go Card is not a credit card; it is a debit card like other types of checking or savings account debit cards.

  5. Access your EBT account online to manage your card, view balances and transactions, and receive customer support.

  6. For Card Balance, Transaction History, and more: Use the Way2Go Card mobile app, GoProgram.com or call 1-800-961-8423, 24 hours everday! International Calls: 801-352-3118. Payment Solutions Provided by Xerox. The Way2Go Card® Debit MasterCard Card is issued by Comerica Bank, pursuant to a license by MasterCard International Incorporated.

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  8. www.commonhelp.virginia.gov › loginVirginia CommonHelp

    CommonHelp lets you see if you are able to get help with: Cash Assistance (TANF) Child Care Assistance; Energy Assistance; Food Assistance (SNAP) Health Care Coverage