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Electronic Benefits Transfer (EBT) If your EBT card was lost or damaged, know that you can call the toll-free EBT customer service help desk at 1-866-281-2448. This includes losing your card in the wake of a natural disaster. The help desk is available 24/7 and offers support in English or Spanish. Electronic Benefits Transfer (EBT) is a system ...
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- EBT Retailer Information
Call 1-866-281-2448 (toll-free) Press 1 for English or 2 for Spanish. Enter your 16-digit card number. Enter the last 4 digits of the Social Security Number (SSN) of the person on the case, followed by the pound sign. PLEASE NOTE: If you do not have an SSN, you will be asked to enter your 7-digit case number.
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If your Virginia EBT Card has been lost, stolen or is no longer working, you should call customer service at 1-866-281-2448 for a new EBT card. They will immediately disable the old card and arrange for the mailing of replacement EBT card to your address. The mailing process takes from 7-10 business days.
You may also report changes about your TANF case through the CommonHelp portal at https://commonhelp.virginia.gov. Contact Go Program Customer Services at 800-961-8423 with questions about your Way2Go Card. Customer service is available 24 hours a day, seven days a week and handles calls related to: Contact Information.
Access your EBT account online to manage your card, view balances and transactions, and receive customer support.
For Card Balance, Transaction History, and more: Use the Way2Go Card mobile app, GoProgram.com or call 1-800-961-8423, 24 hours everday! International Calls: 801-352-3118. Payment Solutions Provided by Xerox. The Way2Go Card® Debit MasterCard Card is issued by Comerica Bank, pursuant to a license by MasterCard International Incorporated.
People also ask
How do I get a fair hearing on my Virginia EBT card?
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Can I use my Way2Go card in Virginia?
To obtain a new card in an emergency, contact Richmond Department of Social Services by calling 3-1-1, or visiting a service location. How do I check the balance available on my EBT card? To check the balance available on the EBT card to make food purchases, cardholders can call the customer service line at (866) 281-2448 and enter the 16 digits on the front of the card.
