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  1. Electronic Benefits Transfer (EBT) is a system for issuing SNAP benefits using debit card technology. After benefits are added to eligible household accounts, cardholders spend them by swiping their EBT card at the point of sale (POS) and then entering their PIN number.

  2. Call 1-866-281-2448 to activate your card. Enter the last 4 digits of the Social Security Number (SSN) of the person on the case, followed by the pound sign. PLEASE NOTE: If you do not have an SSN, you will be asked to enter your 7-digit case number. Enter the date of birth of the person on the case, using two digits for month (May = 05), two ...

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  3. Virginia Electronic Benefit Transfer (EBT) Welcome to the Virginia EBT website! Now, Let's Get Started: 1-866-281-2448. Misuse of Your Snap Benefits is a Violation of State and Federal Laws.

  4. You can activate your card using the Way2Go Card mobile app, by visiting www.GoProgram.com or call Go Program Customer Services at 800-961-8423. During activation, you will create a personal identification number (PIN).

  5. If you received an expungement letter about your SUN Bucks benefits expiring soon, but never received the SUN Bucks card, please call the 24/7 Virginia EBT help line at 866-281-2448. When prompted, select 1 to receive a replacement card.

  6. Option 1: Screen for eligibility and/or apply online through CommonHelp. Option 2: Bypass eligibility screening and submit an application manually. Fill out an "Application for Benefits" from the forms section on this page and return it to your local department of social services.

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  8. Access your EBT account online to manage your card, view balances and transactions, and receive customer support.

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