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  1. Electronic Benefits Transfer (EBT) is a system for issuing SNAP benefits using debit card technology. After benefits are added to eligible household accounts, cardholders spend them by swiping their EBT card at the point of sale (POS) and then entering their PIN number.

  2. Call 1-866-281-2448 to activate your card. Enter the last 4 digits of the Social Security Number (SSN) of the person on the case, followed by the pound sign. PLEASE NOTE: If you do not have an SSN, you will be asked to enter your 7-digit case number. Enter the date of birth of the person on the case, using two digits for month (May = 05), two ...

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  3. If your Virginia EBT Card has been lost, stolen or is no longer working, you should call customer service at 1-866-281-2448 for a new EBT card. They will immediately disable the old card and arrange for the mailing of replacement EBT card to your address. The mailing process takes from 7-10 business days.

  4. You can activate your card using the Way2Go Card mobile app, by visiting www.GoProgram.com or call Go Program Customer Services at 800-961-8423. During activation, you will create a personal identification number (PIN).

    • Screening For Eligibility & Applying
    • Flyers/Brochures
    • Forms
    • Related Links
    • Snap Income Eligibility Limits
    • Snap Legal Basis
    Option 1: Screen for eligibility and/or apply online through CommonHelp
    Option 2: Bypass eligibility screening and submit an application manually. Fill out an "Application for Benefits" from the forms section on this page and return it to your local department of socia...

    The chart below provides income eligibility standards and maximum allotments for the Supplemental Nutrition Assistance Program (SNAP)for federal fiscal year 2025. Your household must meet certain requirement to be eligible for SNAP and receive benefits. In most cases, your household must meet both the gross and net income limits described below or ...

    Federal Legal Base - Food and Nutrition Act of 2008
    Federal Regulation Base - 7 CFR, 271 through 283
    State Legal Base - Code of Virginia, Section 63.2-801
  5. Welcome to CommonHelp. A guide for navigating and applying for assistance. Get Started. Learn More. Need help? Contact the Enterprise Call Center at 855-635-4370. Apply for Health Care Benefits. Apply for All Benefit Programs. Habla Español? Check eligibility? Answer short questions and receive information on eligibility for benefits.

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  7. Access your EBT account online to manage your card, view balances and transactions, and receive customer support.