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  1. If your EBT card was lost or damaged, know that you can call the toll-free EBT customer service help desk at 1-866-281-2448. This includes losing your card in the wake of a natural disaster. The help desk is available 24/7 and offers support in English or Spanish.

  2. You can activate your card using the Way2Go Card mobile app, by visiting www.GoProgram.com or call Go Program Customer Services at 800-961-8423. During activation, you will create a personal identification number (PIN).

  3. Call 1-866-281-2448 to activate your card. Enter the last 4 digits of the Social Security Number (SSN) of the person on the case, followed by the pound sign. PLEASE NOTE: If you do not have an SSN, you will be asked to enter your 7-digit case number. Enter the date of birth of the person on the case, using two digits for month (May = 05), two ...

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  4. call 1-800-961-8423 to activate your Card, create your PIN or get your available balance. Start using your Card immediately anywhere MasterCard®. is accepted, including online and for bill payments! Maximize Your Funds. Shopping Flexibility and Power: Use your Virginia Way2Go Card® Debit MasterCard® at retailers where MasterCard® is accepted.

  5. Virginia Electronic Benefit Transfer (EBT) Welcome to the Virginia EBT website! Now, Let's Get Started: 1-866-281-2448. Misuse of Your Snap Benefits is a Violation of State and Federal Laws.

  6. Call the Virginia EBT hotline number at 1-866-281-2448. Your state may require you to change your PIN, report your card stolen, and/or request a new card. If your benefits were electronically stolen in or after October 2022 (e.g., through skimming or phishing), you may be eligible to apply for reimbursement.

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  8. www.rva.gov › social-services › esi-snapsnapetESI - SNAP/SNAPET - Richmond

    If an EBT card is lost, stolen or damaged, the cardholder can call the toll free, 24-hour Virginia EBT Customer Service Help Line at (866) 281-2448. After verifying the identity and address of the cardholder, the original card will be deactivated and a new one issued.

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