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  1. Activate Your New Card Immediately. Use the Way2Go Card® mobile app, GoProgram.com or. call 1-800-961-8423 to activate your Card, create your PIN or get your available balance. Start using your Card immediately anywhere MasterCard®. is accepted, including online and for bill payments!

  2. The Virginia Employment Commission's Claimant Self-Service (CSS) online portal is available for filing initial claims, reactivating existing claims, and filing weekly claims for unemployment benefits.

  3. You can activate your card using the Way2Go Card mobile app, by visiting www.GoProgram.com or call Go Program Customer Services at 800-961-8423. During activation, you will create a personal identification number (PIN).

  4. For fast and easy filing, file online using ID.me to connect to Virginia’s unemployment benefits system here: https://uidirect.vec.virginia.gov/CSS/CSSLogon.htm. ID.me is secure, simple to use, and the process takes just minutes to complete.

  5. Your card is ready for use after activating it through the automated voice response system and once a deposit has been applied to your card. CAN I ADD ADDITIONAL FUNDS TO MY DEBIT CARD?

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  6. If you created your account with ID.me and use ID.me to log in: You will need to update your address through your ID.me account (outside of the VEC portal). ID.me provides step by step instructions for updating your profile.

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