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  1. Blackberry and GSM (2G) Network Update. I am not able to send or receive text messages. How do I check my account balance and expiry date? I need to replace my SIM card. How can I keep my number and balance? How do I keep my phone number from another service provider and transfer it to SpeakOut Wireless?

  2. How to set up your iPhone. Go into your phone settings and do the following: Select Phone. Select WiFi Calling. Turn on WiFi Calling. Follow the on-screen instructions if it is your first time doing this. The status bar will display “Rogers WiFi” when WiFi Calling is ready to use.

  3. With a SpeakOut online account, you can purchase account top-ups, load top-up vouchers purchased from a store and check your airtime balance and expiry. You can also activate any of our 30 Day Plans to your account. Have multiple phone numbers? No problem. You can add multiple SpeakOut phone numbers to a single online account.

    • What Is VoLTE?
    • What If I Want to Disable VoLTE?
    • Are HD Voice and Volte One in The same?

    VoLTE, as its name suggests, allows for voice calls to be made over a carrier’s 4G LTE network rather than its 3G HSPA network. Without VoLTE, when you make a call you’re being transferred over to a 3G network, and are relegated to only using 3G data speeds while on a call. With VoLTE, everything goes through the same channel. Eventually, when ever...

    If you’d rather disable VoLTE — perhaps if you’re experiencing some sort of issue related to the service — the option to turn off VoLTE is generally under ‘Mobile Network Settings’ within a device’s settings, or can be accessed through the settings menu in the dialer app.

    No. HD voice is a higher audio codec that provides clearer calls. It’s an almost ubiquitous part of VoLTE, not a synonym for VoLTE.

  4. To purchase, visit My Account. 22. 15-Day Money Back Guarantee: If you find that you and your new Freedom Mobile postpaid plan aren’t a perfect match within 15 days, and you have not used more than 50% of the monthly data allotment included with your service, we will provide a refund of your monthly plan fee.

  5. Dial *611 from your phone or call 1 800 575-9090. Press 3 for Account Changes. Press 4 for Personal Account Settings. Press 2 for Manage Credit Card Info (If no credit card is on file, you will be prompted to add one). Press 3 for the Automatic Monthly Top-Up Option or press 4 for the Automatic Low Balance Option.

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  7. Download and open the My Account app. Hit Pay Now. Enter the Amount you want to pay. Hit Select a method of payment. Select a saved credit card (you have to be logged in) or enter relevant CC info. Review and submit. What you'll need: My Account app. A MasterCard, Visa or American Express credit card, issued in Canada.

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