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      • Download and open the My Account app Hit the menu button in the top-left corner Hit the My Profile button, then hit My Profile To make any changes, hit the edit button on the right Make your changes, then hit Save (province:)including: /en/support/content-bottom/support-bottom.inc
      www.virginplus.ca/en/support/faq.html?q=update-personal-info&province=ON&geoResult=failed
  1. Do you need help changing your Virgin Media account holder details? We can show you how – whether it's a change in responsibilities or transferring new details.

    • My Virgin Media

      My Virgin Media makes managing your account easier with all...

    • Call Costs

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    • Complaints

      If you are a Virgin Media Broadband, TV or landline...

  2. What is a My Virgin Media account? A My Virgin Media account is where you can manage your broadband, TV and phone account online. It’s free to sign up and has many features. Some things you can do are: View your current and previous bills. Set up and change your Direct Debit details. See your balance and make quick payments

  3. Changing the email address you use to sign in to My Virgin Media is easy. Just make sure you change it to an email address personal to you, and not an email address that belongs to someone else. Sign in to My Virgin Media using your current details. Select Account settings. Then tap on Account details

  4. Whether you’re looking to change your account details, find help when your circumstances have changed or finding out how to make a payment, all you need to do is choose a category that you think will help you. You’ll then be given step-by-step guides, clear information, helpful links, bill breakdowns and a video to answer your questions.

  5. Virgin Media account help and support. Device Authentication. Marketing preferences. My Virgin Media. Change your details. Legal stuff. End of contract. Virgin Media Mail.

  6. Mar 2, 2018 · If you've got a Virgin Mobile phone or SIM you can let us know if you've changed your name. If you’re looking to change the details on a Virgin Media account because the account holder is unwell or has died, then we’ll do everything we can to help.

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  8. Sign in to My Virgin Media on the app. Go to Account settings, then Account details. Under Virgin Media Mail, tap Manage next to Manage your Virgin Media Mail app password. Under Virgin Media Mail app password, tap Generate new App password and follow the instructions.

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