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Our goal is to satisfy our Members and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with Virgin Plus, click here for more options. Contact Virgin Mobile Canada. We're here to help. Contact us by phone, email, facebook, Twitter or visiting a Virgin Mobile store.
How to change your monthly plan. My Account. Head to My Account and log in. Click on the My Service tab. Click on the My Plans and Features link. Navigate to the right side bar and click on Change my plan. Follow the on-screen instructions to change your rate plan. You’ll also be able to review and change your features.
If something has changed and your package no longer suits your needs, we might be able to find you a better one. Chat to us online or call 150 from a Virgin Media phone (or 0345 454 1111 from any other phone). And finally, if you’re leaving us due to moving home, or you need to cancel because of a bereavement, a critical illness or the cost ...
Looking to cancel? We get that sometimes things don't work out. We'll be sad to see you go, but if you want to cut ties with us and exit early from Virgin Plus SuperTab or a 2-year agreement here's what you need to know.
Your closing bill will cover the package costs for your final month, plus any usage or additional charges up to your disconnection date. If you pay by Direct Debit, we’ll finalise all charges and cancel your payments as soon as your disconnection has been processed. Please don’t cancel your Direct Debit before your account has been settled.
Mar 2, 2024 · Thank you for your replies. I won't rush to cancel my VM contract just yet. But my Telephone Number transfer journey continues to create issues. Apparently my new Broadband & phone provider (Vodafone via City Fibre) cannot work with Virgin Media to transfer my existing home phone number onto their system.
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Does Virgin Media pay early disconnection fee?
When you joined Virgin Media, you’ll have received details of your contract price, service details, discounts and duration. We’ll also send you an End of Contract letter or email 10-40 days before the minimum term of your contact comes to an end. This will also be available to view online from the date you receive your letter or email.
