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Welcome to Virgin Media's Landline help and support page. Pick a category to get started. Change or cancel your package. Check service status. Manage your landline. Set up your landline. Call charge details. Manage order or appointment. Dealing with nuisance calls.
If you’re experiencing any faults, check our service status tool to see what the issues are – and how we can solve them. If something has changed and your package no longer suits your needs, we might be able to find you a better one. Chat to us online or call 150 from a Virgin Media phone (or 0345 454 1111 from any other phone). And finally ...
If you've tried unsuccessfully to resolve an issue directly with Virgin Plus, click here for more options. Contact Virgin Mobile Canada. We're here to help. Contact us by phone, email, facebook, Twitter or visiting a Virgin Mobile store.
Mar 2, 2024 · There is a 30 day notice for cancellation so it's best to call the team on 150 / 0345 454 1111 so they can get this sorted for you. As you're wanting to port your number across, this will need to be initiated by your new provider.
If you need to change the date of your disconnection (or you’ve changed your mind about cancelling) don’t worry, we can help – just get in touch as soon as you can so we can get things sorted. What happens during my disconnection?
Got a problem with your services? Whether it’s WiFi, TV, or something else; if you have a technical issue, check our service status first to see if there’s a fault in your local area. No reported problems in your area?
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How do I connect my phone to Virgin Media?
To help solve landline issues when connected into the Hub, you can: Check your service status. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your My Virgin Media account you can: Check for known issues local to you. Run simple tests on your kit.
