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  1. Virgin Media customers Call us on 150 from your Virgin Media landline. Or 0345 454 1111* from any other phone. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Virgin Mobile customers Call us on 789 from your Virgin Media landline. Or 0345 600 0789 * from any other phone.

  2. Oct 1, 2018 · We'll show you how to check if there's a problem in your area, run a diagnostic test for your services, see what we're doing to fix any issues and you can also register for status updates by email or text.

  3. Our Virgin Media help portal is designed to get you all the support you need for any problems and issues you’re experiencing. From questions about our services to handy troubleshooting guides, all the information you need can be found quickly and easily across our extensive help and support pages. Did you know that 95% of our customers find ...

  4. 2: People are suckers for a good deal, and despite the numerous forums like this warning about bad customer service, money talks. Virgin’s biggest problem is FTTP or Full Fibre; once available everywhere (probably within 5, but certainly 10 years), is point 1 no longer applies (already true in many areas now).

  5. Top tips to help with most Virgin TV issues: Check the batteries in the Virgin TV remote, making sure they’ve been correctly positioned and that they’re fully charged. Make sure your TV is on the correct source input channel. You can check this by going through each source input using your TV’s remote. Alternatively, check your TV’s ...

  6. Jul 23, 2024 · Head to our help section now to use our troubleshooting tool and log in with your postcode and the last name of the account holder to start the checks immediately. Try our TV troubleshooting tool now. If your TV service stops working in the way you want, our new and improved troubleshooting tool can diagnose and even fix the problem.

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  8. Jun 25, 2020 · Regardless of which router you use, there should be a power button on the rear. Turn the router off and wait 10 seconds before switching it back on again. The router will go through the booting up ...