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  1. If you have a problem with your Virgin Media broadband, TV or home phone service you can run a check online on our service status page. Head to our page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). The check will show if there are Virgin Media faults in your area ...

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      Download now . Do it all in the My Virgin Media app ....

  2. Aug 1, 2017 · 1. Click the Link. If you aren't the account holder, you can just click this link: Check Service Status. It's such a useful link that it's on every page of the Community! 2. Tap the App. The New My Virgin Media App Service Status info is available in the new My Virgin Media app, which is available from the Apple iTunes store (iOS 9 and above ...

  3. Oct 1, 2018 · We'll show you how to check if there's a problem in your area, run a diagnostic test for your services, see what we're doing to fix any issues and you can also register for status updates by email or text.

  4. Virgin Media outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher ...

  5. Top tips to help with most Virgin TV issues: Check the batteries in the Virgin TV remote, making sure they’ve been correctly positioned and that they’re fully charged. Make sure your TV is on the correct source input channel. You can check this by going through each source input using your TV’s remote. Alternatively, check your TV’s ...

  6. Virgin Media customers Call us on 150 from your Virgin Media landline. Or 0345 454 1111* from any other phone. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Virgin Mobile customers Call us on 789 from your Virgin Media landline. Or 0345 600 0789 * from any other phone.

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  8. Our Virgin Media help portal is designed to get you all the support you need for any problems and issues you’re experiencing. From questions about our services to handy troubleshooting guides, all the information you need can be found quickly and easily across our extensive help and support pages. Did you know that 95% of our customers find ...

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