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  1. If you have a problem with your Virgin Media broadband, TV or home phone service you can run a check online on our service status page. Head to our page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). The check will show if there are Virgin Media faults in your area ...

    • Billing

      If you’re not using your own device, read our help on...

    • My Virgin Media APP

      Do it all in the My Virgin Media app . Whether you're a...

    • It’S Quick and Easy
    • Address Any Slow Speeds
    • Maximise Fastest Times of Day
    • Find Right Speeds For You

    The WiFi test is a useful tool to help you check how well your broadband is performing and whether you’re really getting the speeds you were promised. After taking the test, you can enter your result into our download time calculatorto learn more about your home network.

    Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots.

    Multiple broadband speed tests over time can show if and when speed fluctuates. The best times to game online or make big downloads, for example, would be when connection is fastest.

    Results give you an idea of what speed you really need. The speed checker helps narrow your options when you’re looking for your next deal, such as cheap broadband deals or any broadband no setupoffers, which are available from time to time.

  2. Nov 3, 2023 · First, check your equipment. This could involve restarting your computer, quitting and restarting the browser on your phone, restarting your internet router – the device that provides Wi-Fi to your home – and so on. If that doesn’t fix it, but your devices otherwise seem to be working fine, it could be a fault in your area.

    • Joe Svetlik
  3. Virgin Media outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher ...

  4. Dec 12, 2023 · 1. Download the Virgin Media Connect app and login using your usual Virgin Media broadband credentials. 2. Connect to your Hub. 3. Tap Start the scan. The app will take you through the rest. The app will guide you, room by room, to check on WiFi performance. If your broadband speed is falling behind the app will alert you to any network ...

  5. Step: 03: Let the Virgin Test Speed Results Load and See the Results. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin Internet connection.

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  7. Feb 9, 2022 · The Downdetector Virgin Media page is here. Social media is another good indicator of widespread problems. Use the Twitter app to search for “Virgin Media” or “Virgin Media down” and then switch to the “Latest” tab and you will likely find a flood of complaints if there are widespread problems.

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