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  1. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). Next, tap Check. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone.

    • Billing

      If you’re not using your own device, read our help on...

    • My Virgin Media APP

      Virgin Mobile customers: There are two ways you can sign in....

  2. Real-time Virgin Media status, problems and issues. Internet, mobile or cable tv down? We'll tell you what is going on.

  3. If your Virgin Plus services are still down once power is restored, use our Virtual repair tool to troubleshoot. Enter your address to see if your area is affected by an outage. Check services status. Explore our support content and take advantage of our helpful self-serve options.

  4. Aug 1, 2017 · Our Service Status is a really simple, yet very clever way to help you run tests, check for local issues, restart and reboot your Virgin Media kit and even to book or reschedule visits from our engineers.

  5. Oct 1, 2018 · We'll show you how to check if there's a problem in your area, run a diagnostic test for your services, see what we're doing to fix any issues and you can also register for status updates by email or text.

  6. Feb 9, 2022 · Virgin Media down: how to check if it’s a network problem If your Virgin Media broadband and/or television service has gone down, you can check the Virgin Media service status page to see if the company is reporting any known issues.

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  8. Virgin Media outage map with current reported problems and downtime.

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